What are the responsibilities and job description for the Front Desk Patient Care Specialist (Dental Office) position at Open Smiles Dental, LLC?
Join a Team That Loves Making People Smile!
Open Smiles Dental is a growing, modern general dental practice in Waldorf, Maryland, committed to providing exceptional patient care in a warm, welcoming environment. We are seeking an experienced, energetic, and compassionate Front Desk Patient Care Specialist to become the face of our practice.
If you enjoy helping people, building relationships with patients, and working in a supportive team environment, we'd love to meet you!
About the Position
As our Front Desk Patient Care Specialist, you'll be the first impression our patients have of Open Smiles Dental. You'll help ensure every patient feels welcomed, informed, and cared for from the moment they call our office until they leave with a smile.
Experience using Eaglesoft Dental Software is strongly preferred.
Responsibilities
- Welcome patients with professionalism and warmth
- Answer incoming phone calls using excellent telephone etiquette
- Schedule, confirm, and coordinate patient appointments
- Check patients in and out efficiently
- Collect co-pays, deductibles, balances, and other patient payments
- Review treatment plans and financial arrangements with patients
- Verify dental insurance eligibility and benefits
- Enter and maintain accurate patient information in Eaglesoft
- Present treatment estimates when appropriate
- Assist with insurance claims and pre-authorizations
- Manage appointment reminders and patient recalls
- Complete end-of-day balancing and reports when assigned
- Help maintain a clean, organized, and inviting reception area
- Communicate effectively with doctors, hygienists, assistants, and administrative staff
- Support office goals for schedule efficiency and patient satisfaction
QualificationsRequired
- Minimum 2 years of dental front office experience
- Experience with Eaglesoft Practice Management Software
- High school diploma or GED
- Strong computer and typing skills
- Excellent communication and customer service skills
Preferred
- Knowledge of dental insurance, PPO plans, and benefit verification
- Experience presenting treatment plans and collecting payments
- Familiarity with Microsoft Office (Word, Excel, Outlook)
- Bilingual (English/Spanish) is a plus
We're Looking for Someone Who...
- Has a positive, upbeat personality
- Enjoys making patients feel comfortable and valued
- Is dependable and punctual
- Can multitask without sacrificing accuracy
- Has excellent organizational skills
- Is detail-oriented
- Takes initiative without constant supervision
- Works well under pressure
- Is a team player with a willingness to help wherever needed
- Maintains professionalism and confidentiality (HIPAA compliance)
- Wants a long-term career—not just another job
Schedule
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Every Other Friday: 8:00 AM – 2:00 PM
No evenings. No weekends.
Benefits
We value our team members and offer an excellent benefits package that includes:
- Competitive hourly pay
- Performance-based bonuses
- 401(k) retirement plan
- Paid Time Off (PTO)
- Paid holidays
- Employee dental care after one year of employment
- Aflac supplemental and life insurance
- Uniform allowance
- Continuing education opportunities
- Employee appreciation events
- Supportive, family-oriented work environment
- Opportunities for advancement and professional growth
Why You'll Love Working at Open Smiles Dental
Our mission is simple: provide exceptional dentistry while treating every patient like family.
We believe that a positive workplace creates exceptional patient experiences. Our team is collaborative, respectful, and committed to helping one another succeed. We invest in our employees, celebrate accomplishments, and encourage professional growth.
If you're looking for a practice where your work is appreciated, your ideas are valued, and you can build a long-term career, we'd love to hear from you.
Apply Today!
Please submit:
- Your resume
- A brief cover letter telling us why you'd be a great fit for Open Smiles Dental
Qualified candidates will be contacted to schedule an interview.
Open Smiles Dental is an Equal Opportunity Employer.
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- Disability insurance
- Employee discount
- Free parking
- Life insurance
- Paid time off
- Uniform allowance
Work Location: In person
Salary : $19 - $25