Resource Development and Communications Assistant

Salary:    $40,000 to $45,000 based on experience

Residency Requirement:    Primary residence must be in the state of Georgia

Job Summary

The Communications and Resource Development Assistant works closely with the Sr. Manager of Marketing and Communications, Sr. Manager of Individual Giving, and Development team to provide support for Open Hand’s communications and marketing, fundraising activities, and special events to accomplish departmental administrative tasks. The ideal candidate will be an extremely organized individual with the highest level of attention to detail and a power user of social media communities and digital tools. Close, daily communication with team members is necessary, especially when support for special projects is needed. Attendance will be required at development events that sometimes take place outside the office and outside of regular work hours. To perform this job successfully, an individual must have excellent computer and organizational skills. This position requires a team-oriented person who understands the dynamic of working with a management team to achieve Open Hand’s fundraising and storytelling goals.

Supervisory Responsibilities

None.

Duties/ Responsibilities

Communications: 

• Manage the Appeals and Communications Calendar.
• Manage and execute the OH SM Calendar.
• Manage and execute the monthly OH Newsletter.
• Assist in tracking marketing KPIs, metrics, and current marketing trends to ensure tactics are relevant and effective.
• Assist with keeping GivEffect pages and website current.
• Provide support with donor segmentation lists and targeted mailings. 
• Assist as needed with video production, storytelling and creation of collateral and other branding materials.
• Maintain an effective and organized inventory of physical and digital materials related to all department activities and department collateral materials, and re-ordering as needed.

Development:

• Assist with donation thank you calls as listed in the daily gift report email.
• Oversee monthly handwritten thank you note process by assigning notes to relevant Development staff and composing notes on behalf of Open Hand.
• Maintain accurate records of all related interactions with donors in GivEffect database.
• Serve as first contact for inbound department phone calls. 
• Manage birthday, honor, and memory card processes for donors.
• Assist in preparing materials for donor meetings or functions.
• Assist with the coordination of schedules for meetings or managing RSVPs.
• Aid team with donor record research and maintenance in the GivEffect and DonorSearch database.
• Assist in preparing meeting agendas as needed and take comprehensive notes at weekly team meetings and Development Retreats.
• Oversee the coordination of annual stewardship treat delivery to donors in collaboration with the Database Administrator and Sr. Manager of Individual Giving.
• Assist with all Open Hand fundraising events which sometimes fall outside of regular office hours.
• Other duties as requested or assigned by the Sr. Manager of Marketing and Communications and/or Development team.

Special Events:

• Assist with communication to vendors, donors, event guests, and internal staff as needed.
•  Assist with event guest management as it relates to the specific event.
• Utilize a task management tool to organize responsibilities and track progress for event related tasks and send proactive updates on project/ event progress.
• Assist in keeping a detailed and organized catalogue of recruited auction items (physically and digitally) and assist with acquisition as needed. 
• Provide support in scheduling and preparing notes for event meetings and debriefs, both internally and with event co-chairs. 
• Prepare and send post event stewardship gifts/ and or thank you notes, and post event surveys.

Required Skills/Abilities

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva is required. Familiarity with Adobe is preferred but not required.
• Ability to work evening and weekend hours as needed.
• Attention to detail and the ability to organize information will be critical. 
• Exceptional interpersonal skills and ability to work well in a team environment.
• Must be able to work in a fast-paced environment and be able to start and resume work on projects as priorities change. 
• Exceptional verbal and formal writing skills with the ability to convey professionalism, gratitude, and organizational voice in written communications.  
• Familiarity with non-profit mission messaging and fundraising and/or customer service and sales are a plus.
• Integrity, honesty, ethics, creativity, and proactive thinking are needed.  
• Must be a self-starter who can independently assess and determine priorities.
• Ability to present self professionally and maintain professionalism and discretion with donor information.

Education/Experience

Undergraduate degree or equivalent work experience highly preferred.

Physical Requirements

• The Resource Development and Communications Assistant is expected to work on-site at Open Hand’s campus four days a week, as coordinated with their supervisors, with the option to work one day remotely contingent upon performance and as approved by supervisors.
• The employee is regularly required to sit at a computer, answer the telephone, file, and perform other office duties. 
• The employee is frequently required to walk, stand, drive a car, and lift and/or move 25 pounds.
• The employee must be able to talk, hear, and see.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Drug Free Workplace

Open Hand is a drug free and substance abuse free work environment. All candidates hired are subject to a pre-employment drug screen. Random drug testing may be conducted by an external, neutral tester on all employees.  Any perceived use of drugs or reporting to work under the influence of alcohol may be grounds for immediate dismissal.

Equal Opportunity 

Open Hand is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Open Hand complies with the law regarding reasonable accommodations for handicapped and disabled employees.