Social Care Navigator

SUMMARY OF POSITION: The Social Care Navigator plays a vital role in helping individuals—particularly Medicaid enrollees—address health-related social needs (HRSNs) that affect their overall well-being. This position bridges the gap between healthcare and community-based resources, empowering individuals to access services such as housing, food, transportation, and behavioral health supports.

DUTIES AND RESPONSIBILITIES:

· Conduct comprehensive HRSN screenings and eligibility assessments to identify unmet needs among Medicaid members and other community participants.

· Connect individuals to community-based services such as housing assistance, food support, transportation programs, and behavioral health resources.

· Facilitate “closed-loop” referrals by confirming services have been accessed and needs are being met.

· Conduct proactive outreach to members within assigned geographic areas, ensuring consent is obtained and trust is built.

· Maintain consistent contact to support engagement and follow-through.

· Coordinate with internal teams (including care managers, dietitians, and clinicians) as well as community-based organizations to ensure continuity of care and holistic support.

· Accurately document all member interactions in electronic platforms and track progress using data management systems

· Supervise shelter and common areas, providing support, encouragement and accountability for services provided to ODM clients.

· Provides crisis intervention, de-escalation and debriefing in situations of conflict, stress and trauma.

· Ensure all policies and procedures are followed.

· Maintain current and complete case notes for each program participant in a timely manner. Develop proficiency in case management software.

· Attend team and staff meetings, as assigned.

· Communicate with the Guest Care Committee about client disciplinary issues.

ESSENTIAL SKILLS:

· Ministry mindset, mature Christian, able to model servant-leadership

· Have a personal relationship with the Lord Jesus Christ and a deep desire to serve Him. Be a consistent witness for Jesus Christ; Possess and demonstrates excellent integrity.

· Has a heart of compassion and caring toward the homeless and hurting, and is passionate about ministering life-transformation.

· Demonstrates a courteous and Christ-like manner with internal and external partners.

· Agrees with and carries out responsibilities in accordance with the Mission’s policies that are included in the Open Door Mission Directives, Code of Conduct, Statement of Faith, and Mission Statement.

· Committed to serving the poor and homeless.

· Presents a history of stable and responsible employment.

· Possesses excellent skills in oral and written English communications.

· Possesses the ability to work effectively with others in a positive, cooperative manner.

· Willingly signs a confidentiality agreement.

· Must be in agreement with the goals and objectives of The Open Door Mission.

· Social Services Knowledge: Understanding of social determinants of health, health equity, and community resource networks.

· Communication and Engagement: Exceptional interpersonal and motivational interviewing skills to build rapport and inspire self-advocacy.

· Cultural Competency: Demonstrated ability to provide trauma-informed, culturally responsive care with empathy and respect.

· Technical Proficiency: Comfortable using data systems and technology tools for case documentation and workflow management.

· Problem Solving: Skilled at identifying barriers and developing creative solutions to connect individuals with needed resources.

· Attention to Detail: Consistent accuracy in documentation, follow-up, and data entry

WORKING CONDITIONS/PHYSICAL FACTORS:

Works in office areas as well as throughout the facility. Sits, stands, bends, lifts, and moves intermittently during working hours. Interacts with staff, visitors, etc., under all conditions/circumstances. May be required to work extended periods of time at a computer requiring repetitive motion. Infrequent light physical effort required.

QUALIFICATIONS:

· Analytical with attention to detail.

· Integrity and ethics of the highest degree.

· Relational in all types of business cultures and with fellow team members.

· Organized in time management and in record keeping.

· Problem solver and solution oriented.

EDUCATION/EXPERIENCE: Educational requirements are currently under review. Possible qualifications may include:

· Bachelor’s degree in Social Work, Human Services, Public Health, or a related field; or

· Credentialed Recovery Peer Advocate (CRPA) certification; or

· Equivalent combination of education, certification, and relevant field experience.

Requirement:

The Open Door is a privately funded 501(c)3 Christian ministry outreach of Servants of the Word, Inc. It is the policy of The Open Door to grant equal opportunities for employment to all qualified persons without regard to age, race, color, national origin, military, gender, genetic characteristic, marital status, unemployment, domestic violence, or any other applicable grounds prohibited by law. Our designated purpose is religious. We consider every position essential in the fulfillment of our ministry and Mission Statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

· Be able and willing to share the Gospel and participate in the ministry activities of Open Door;

· Subscribe to The Open Door Statement of Faith and Qualifications for Employment upon hire and continuously while employed;

· Adhere to The Open Door Employee Handbook.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $24 - $26