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Emergency Shelter Case Manager

Open Door Mission, Inc
Rochester, NY Full Time
POSTED ON 5/14/2026
AVAILABLE BEFORE 6/5/2026
You may already know that we are a faith-led agency, providing compassionate, person-centered care to individuals and families experiencing homelessness, trauma, addiction and other life troubles through residential or emergency housing and programs, and a food and clothing community service. Our objective is to nurture and grow existing programs and services and implement the best practices to meet the needs of our clients - all while sharing the Gospel message.

What you may not know is that in order to serve our community well we must serve our employees well. Open Door Mission is a 2021 and 2022 recipient of the Rochester Top Workplace Award. Our compensation package includes a 70% contribution towards health care premium, free dental, vision, and supplemental disability insurances, mental health support through a robust employee assistance program, as well as up to 5 weeks paid time off per year.

Compensation And Scheduling

The typical starting rate for someone with a 4 year degree and limited experience is $40,000 per year, with a max of $46,000 per year for more experienced applicants who can demonstrate experience managing a case load specific to substance abuse recovery and mental health complexities. We will consider a candidate with an Associate's degree or diploma/GED if they can demonstrate the equivalent knowledge through their professional experience and/or certifications.

Our Addiction Recovery Genesis Counselor offers the following schedule Monday-Friday 9am-5pm. As an essential position within a 24/7 environment, shifts may vary based on need. While we can't offer the option of hybrid or remote work we can provide a meaningful work experience.

This role requires a valid NYS driver's license and an acceptable driving record.

General Summary Of Position

This on-site position reports directly to the program manager and assists with intake and assessments, facilitate groups on substance use and behavioral health needs, conducts drug screening as needed or required, and performs case management.

The Genesis Counselor is responsible for a case load up to 22 individuals in 9-month, all-male, residential program. They will take a person centered and trauma informed care approach in meeting with clients to discuss their goals for when they are in program and post program graduation and then plan a course of action. To ensure continuous enrollment in our program the employee will perform outreach to guests in our emergency shelter.

Genesis Counselors may perform inspections of sleeping areas and monitor residential living, perform monitored urinalysis drug testing, and address client substance abuse, conflicts and altercations. These positions are required to enter shower areas, bathrooms, resident rooms, or other areas that are personal in nature to conduct inspections, drug testing and address concerns or any behavior issues. This can result in exposure to men in various states of dress.

In addition to meeting the qualifications for employment, candidates should be in agreement with our statement of faith which can be found on our website www.opendoormission.com. Open Door Mission is a member of City Gate Network formerly known as the Association of Gospel Rescue Mission.

ODM has a mandatory 5-year Employment Verification Process. Please be aware that before an offer of employment can be provided, you will be required to provide employer name, employment dates, and contact information for all roles held within the past 5 year.

Salary : $40,000 - $46,000

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