What are the responsibilities and job description for the On Site Night Auditor (Suburban Studios Hotel) -Waterloo, IA position at Open Door Hospitality?
Job Overview
Join our dynamic hospitality team as an On Site Night Auditor at our welcoming hotel, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift, providing exceptional guest services, managing front desk operations, and maintaining accurate financial records. Your enthusiasm for hospitality management and customer service will help create a safe, comfortable environment for our guests while supporting the smooth functioning of hotel procedures. If you thrive in a fast-paced setting and enjoy problem-solving, this is your opportunity to shine in a role that combines hospitality expertise with night-time vigilance.
Duties
- Manage all front desk activities during the overnight shift, including guest check-ins and check-outs with professionalism and warmth
- Conduct the nightly audit process to verify and reconcile daily financial transactions using property management systems (PMS) such as OPERA or similar platforms
- Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction and loyalty
- Maintain security by monitoring CCTV surveillance, conducting patrols of common areas, and following hotel emergency procedures to ensure safety
- Prepare detailed shift reports, incident logs, and audit documentation to ensure accurate record-keeping for management review
- Respond promptly to phone calls using multi-line phone systems, demonstrating excellent phone etiquette and communication skills
- Assist with reservations and modifications using hospitality reservation systems; support guest relations efforts to enhance overall experience
Qualifications
- Proven experience in hospitality management or hotel front desk operations; resort experience is a plus
- Strong knowledge of property management systems (PMS), especially OPERA or equivalent platforms
- Exceptional customer service skills with the ability to problem-solve quickly and effectively
- Multilingual or bilingual abilities are highly desirable to serve diverse guests better
- Familiarity with hotel emergency procedures, guest services, and night audit processes
- Excellent communication skills via phone and face-to-face interactions; proficiency in multi-line phone systems preferred
- Ability to work independently during night shifts while maintaining high energy levels and attention to detail
- Previous experience working with hospitality reservation systems and guest relations tools
Join us in delivering outstanding hospitality experiences while ensuring operational excellence during the overnight hours! Your enthusiasm for guest service combined with your organizational skills will make a lasting impact on our guests’ stay.
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $11 - $12