What are the responsibilities and job description for the Dental Front Office position at Open Door Family Dentistry?
Are you looking for a rewarding role where your customer service skills shine and you can make a positive impact in patients’ lives? If so, we’d love to meet you!
About Us:
Our rapidly growing, privately owned, and managed dental practice in Medford, OR, is seeking a highly motivated, friendly, and energetic individual to join our front office operations team to help us care for our wonderful patients. We’re excited to offer this opportunity to someone who embodies our values of Kindness, Ambition, Adaptability, Positivity, Collaboration, and Integrity. Our team is focused on helping patients understand the importance of long-term oral health—so they can live longer, happier lives.
Want see what our team members think about working here? Click here to watch a video: https://youtu.be/kd9OFl3mqwo (Still want more? Click here to watch the Bloopers Reel! https://youtu.be/AGfY7nXu1CE)
Why You'll Love Working Here:
- Clear pathways for advancement, with supported development into new roles.
- Various internal certification opportunities to encourage ongoing learning and professional growth.
- A comprehensive orientation and onboarding process to ensure confidence, support, and long-term success.
- Stable hours unaffected by provider vacations or schedule fluctuations.
- Holidays off (Unpaid, but can use PTO hours).
How You'll Help Our Patients Live Longer, Happier Lives:
- Provide excellent customer service in all interactions.
- Welcome patients warmly and check them in.
- Answer incoming calls and contact patients to schedule appointments.
- Provide clear and accurate information to patients, family members, and referring providers.
- Maintain accurate, detailed documentation.
- Ensure new patients receive all necessary forms and information prior to their appointments.
- Verify and manage patient insurance information with attention to detail.
- Discuss and handle patient financial matters with clarity and professionalism.
- Assist patients with questions related to treatment plans, billing, and company policies.
- Support smooth, collaborative operations across departments.
Who We're Looking For:
Availability:
- Flexible availability – able to work shifts between 7:00 a.m. and 7:00 p.m., Monday -Friday, including some Saturdays 8 a.m. and 1 p.m.(no Sundays). Please apply only if you meet this availability.
Professional Skills and Competencies:
- Demonstrated ability to deliver exceptional customer service through clear, respectful communication with patients, colleagues, and visitors.
- Adaptable and quick to learn, able to manage multiple priorities in a fast-paced environment while remaining open to feedback.
- Proactive problem-solver who takes initiative to identify challenges and implement effective solutions within established guidelines.
- Dependable and accountable team player with a collaborative mindset and strong sense of responsibility.
- Able to work independently with minimal supervision while contributing effectively to a team environment.
Preferred, but not required:
- 2 years of experience in a dental front office or clinical role.
Please apply via this listing. We look forward to meeting you!
Candidates must successfully complete a background check after receiving a conditional offer of employment.
Open Door Family Dental is an at-will employer.
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, disability, veteran status, or any other protected status.
Job Description Disclaimer:
This job description is not intended to be an exhaustive list of all duties and responsibilities but provides a general overview of the role’s scope and function within the company.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience working in a dental office?
- When are you available to start work?
- Are you authorized to work in the U.S.?
- Are you available to work shifts between 7AM-7PM Monday - Friday, including some Saturdays 8AM-1PM (no Sunday)?
- Do you have any relatives or friends currently employed at Open Door Family Dental?
Work Location: In person
Salary : $16 - $22