What are the responsibilities and job description for the Mobile Deployment Technician position at OP Consulting Group LLC?
Key Responsibilities
- Configuring and setting up mobile devices in alignment with the County’s Evergreen Refresh program.
- Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
- Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
- Providing first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
- Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
- Maintaining accurate deployment, inventory, and support documentation.
- Ensuring compliance with County IT security standards and best practices during all deployment and support activities.
Qualifications
<>Required Skills/Experience- Hands-on experience with mobile device deployment and configuration, including iOS platforms.
- Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
- Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
- Strong organizational skills for managing device scheduling, tracking, and handoffs.
- Ability to work collaboratively in a team environment while providing excellent customer service.
- Strong attention to detail and commitment to IT security practices.
- Prior experience with large-scale device deployment projects.
- Knowledge of County or government IT operations, policies, and security standards.
Join our team at 3205 Freedom Drive, NC, and contribute to a dynamic work environment where your skills in mobile deployment will make a significant impact. Enjoy the opportunity to work onsite and collaborate with professionals dedicated to ensuring seamless mobile device operations for the County.