What are the responsibilities and job description for the Call Center Rep, Member Services position at OOIDA?
We are seeking a dedicated and detail-oriented Membership Call Center Representative to join our team. In this role, you will encourage potential members to sign up with OOIDA and cross promote our products and services. Membership also processes a variety of member applications and requests. This position provides information to callers, educating them about the Association and its mission.
The Owner-Operator Independent Drivers Association (OOIDA) is dedicated to representing and supporting independent truck drivers and small business owners in the trucking industry. We are committed to ensuring our members stay compliant with regulations and maintain high standards of safety and professionalism.
Benefits
- Employee Medical & Dental Insurance available the first of the month after 60 days of employment
- Vacation and personal time after 60 days
- 401K - employer matches half up to 10%
- Casual dress attire
- On-site fitness and daycare center
Responsibilities
- Answers telephone while providing excellent customer service to callers, business associates and co-workers, while assisting with outbound courtesy calls and warm leads.
- Provides general information regarding the trucking industry and some compliance questions.
- Works and processes membership retention reports, letters and calls.
- Stays current on industry issues, concerns, changes, benefits and services offered by OOIDA.
Qualifications:
Required
- High School Diploma or GED
- Microsoft Office Suite experience
Helpful
- Office experience
- Knowledge of the trucking industry
- Call center experience
- Bilingual (English, Spanish)