Front Desk Associate

Job Overview

The Front Desk Associate is the face of the gym and one of our most important positions. The Front Desk Associate is the first person a member or guest sees when they enter the gym, and the last person they see when they leave. Greeting existing and prospective members quickly and with a smile and warm friendly attitude as they enter the facility is extremely important. We want them to know we are happy they are here. The Front Desk Associate is responsible for quickly and efficiently assisting the member or guest to ensure that their needs are met quickly and efficiently and that they have a pleasant and satisfying experience. Top notch customer service is key for the Front Desk Associate, as anything less is unacceptable. The Front Desk Associate is responsible for many tasks and duties inside the gym. A list of those duties, responsibilities and expectations is provided and the Front Desk Associate is he/she is accountable to them.

Duties:

• Meet & greet anyone who enters the gym quickly and professionally with a friendly attitude and a smile.
• Tour Propesctive members on the gym, and perform sales tasks in order to convince clients to purchase memberships and personal training.
• Immediately approach any member or guest so that you can quickly and efficiently assist them with whatever it is they need.
• Handle the call efficiently and professionally or transfer the call to the appropriate staff members.
• Performing various administrative tasks such as filing agreements, taking past due payments, updating billing or contact info, etc.
• Touring EVERY guest through the facility and presenting and explaining membership options and terms.
• Completing the enrollment process for all new members.
• Setting fitness assessment appointments for every new member with the PT Manager.
• Cleaning tasks, locker room checks, stocking inventory, making smoothies, ringing up POS sales, etc.
• Ensuring all policies and procedures are adhered to and that members and fellow staff members are adhering to all policies and procedures as well.

Candidate Requirements:

• This highly motivated, detail-oriented individual should possess excellent customer service skills and the ability to communicate effectively with both members, guests and staff.
• This candidate should have a passion for fitness and helping others.
• Must be able to learn policies and procedures quickly and follow instructions.
• The ability to work in a fast paced, high volume environment and the ability to multi task is a must.
• Basic math & verbal skills, understanding of basic accounting principles, cash processing procedures, inventory management, etc. are required.
• Computer skills and efficient typing ability required.

Job Type: Full-time

Pay: $20.41 - $22.79 per hour

Benefits:

• 401(k)
• Commuter assistance
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $20 - $23