Community Manager, Product Marketing [83137]

A leading technology company is hiring a contract (12 months ) Community Manager, Product Marketing. This opportunity can be worked from our client’s dynamic HQ in NYC or LA and offers a chance to shape brand conversations across social channels through strategic engagement and community building.

Community Manager, Product Marketing Responsibilities:

• Monitor daily product-related discussions across social platforms such as X and Reddit, identifying key themes and user sentiments.
• Engage authentically with users on behalf of the brand, choosing appropriate responses based on conversation context and impact.
• Develop and manage a system for tracking recurring conversation topics related to key product features and narratives.
• Prepare and maintain a repository of approved language for common questions, misconceptions, and sensitive topics.
• Make editorial decisions about when and how to participate in conversations, emphasizing credible and meaningful engagement.

Community Manager, Product Marketing Qualifications:

• 5 years of experience managing online communities, social media engagement, or related editorial roles, especially within tech, entertainment, or media brands.
• Proven track record actively participating in brand conversations on social platforms like X and Reddit, beyond just publishing content.
• Strong understanding of the distinctions between community engagement and customer support, with instinct for appropriate boundaries.
• Excellent editorial judgment and real-time decision-making skills to assess conversations and determine engagement strategies.
• Fluency in platform-specific cultures and norms across X, Reddit, Instagram, and TikTok, understanding what feels authentic.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.