Resource Manager

At ONUG Communications, we believe in having fun building a great company with great people achieving great results. We’re a Raleigh-area Telecom Fiber Engineering company with a long history of delivering solutions for major telco clients — and we’re growing.

If you’re a servant-minded people leader who thrives on bringing order to complexity, supporting technical teams, and ensuring the right work gets done by the right people at the right time, we want to hear from you. This role is ideal for someone who enjoys leading from behind the scenes — coaching, coordinating, and clearing the path so others can succeed.

This role offers substantial performance-based bonus opportunities and plays a critical role in supporting our Engineering and Project Management teams.

Why You’ll Love Working Here

You’ll thrive here if you’re energized by:

• Leading with humility, integrity, and a service-first mindset
• Supporting and developing engineers through coaching and clear expectations
• Balancing people leadership with operational coordination and scheduling
• Creating structure, clarity, and fairness across workloads and priorities
• Collaborating closely with Project Managers to solve problems and meet commitments
• Contributing to a culture where people feel supported, respected, and accountable

You don’t need the spotlight — you take pride in being the steady force that keeps teams aligned and moving forward.

What Motivates Our Team

At ONUG, our culture is built around six core values that guide every decision, connection, and celebration:

• Do What Is Right: Integrity over convenience, always.
• Ever Humble: We rise by lifting others.
• Treat People the Way You Want to Be Treated: Lead with empathy and respect.
• Always Hungry: Stay curious, keep learning, and chase growth.
• Do Your Best: Excellence begins with intention and effort.
• Be Smart: Think strategically, act wisely, and make it count.

These values shape how we lead people — especially in roles responsible for both performance and care.

What You’ll Be Doing

In this role, you’ll serve as the people manager and resource coordinator for ONUG’s Engineering Operations team. You’ll lead and support a group of engineering professionals responsible for fiber design services, ensuring workloads are balanced, schedules are realistic, and team members are positioned to do their best work.

You’ll work closely with Project Managers to align staffing needs, manage availability, and adjust priorities as projects evolve — all while maintaining a strong focus on coaching, development, and accountability.

You’ll also play a key role in performance management, training, and people processes in partnership with Operations Leadership and People & Culture.

Key Responsibilities

• Lead, coach, and support a team of 15–20 technical professionals
• Coordinate and manage resource scheduling and task assignments for engineers
• Collaborate closely with Project Managers to align skills, capacity, and timelines
• Ensure work is assigned fairly, efficiently, and in alignment with project needs
• Select, onboard, train, and develop team members
• Provide regular feedback, coaching, and performance evaluations
• Develop and track metrics to assess productivity, quality, and utilization
• Address performance concerns with clarity, consistency, and compassion
• Partner with People & Administration on compensation and people initiatives
• Support Operations and Leadership Team initiatives and company strategy
• Continuously improve processes that support team effectiveness and delivery

Supervisory Responsibilities

• Direct management of assigned team members
• Hiring, training, development, and performance management
• Ongoing coaching and feedback to support growth and accountability
• Handling corrective action when needed with professionalism and respect
• Supporting a healthy, engaged, and values-aligned team culture

What you BringMinimum Requirements

• Bachelor’s Degree (technical or business preferred) OR Associate Degree with 5 years of relevant experience
• 2 years of recent supervisory experience managing teams (required)
• Proven success leading and developing technical professionals
• Strong organizational skills and ability to manage multiple priorities
• Demonstrated ability to coordinate schedules, workloads, and shifting demands
• Working knowledge of human resources fundamentals
• Strong written and verbal communication skills
• Excellent computer skills and exceptional attention to detail
• Ability to maintain focus and consistency in a fast-paced environment

Preferred

• Experience in fiber optic or telecom engineering environments
• Management certification
• Experience building or maintaining productivity and utilization metrics

Ready to Lead With Purpose?

If you’re energized by supporting others, creating clarity, and leading with integrity — and if you take pride in being the calm, capable leader your team can rely on — we want to hear from you.

Explore our website, learn our Purpose, and if it resonates, respond today!

Equal Opportunity Employer, E-verify compliant

Background & Drug Screen performed

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• supervisory: 2 years (Required)
• fiber engineering: 1 year (Preferred)

Location:

• Raleigh, NC 27616 (Preferred)

Ability to Commute:

• Raleigh, NC 27616 (Required)

Ability to Relocate:

• Raleigh, NC 27616: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $85,000