What are the responsibilities and job description for the Clinical Call Center Specialist position at OnSpot-FL LLC?
Responsibilities:
- Call patients regarding their biopsy results
- Appropriately schedule the patient if follow up treatment/procedures are needed
- Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries
- Receive incoming calls through our surgical phone line and appropriately assist the patient
- Answer telephone promptly and in a polite and professional manner
- Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly
- Work effectively and efficiently with your team
- Work as a team member
Qualifications:
Minimum one year of dermatology medical assistant experience
Minimum one year of dermatology medical assistant experience
- Experience scheduling patients
- Experience calling patients regarding biopsy results
- Excellent verbal and written communication skills in a customer service environment
- Proficient in use of computers and software programs
- Ability to handle confidential and sensitive information
- Must be detailed oriented and able to handle multi-tasks
- Extremely outgoing with a good phone presence
