Call Center Specialist

LE0020 Orlando Family Physicians, LLC It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary: To provide excellent customer service in a medical call center environment. Responsibilities: Phones efficiently answered and with proper etiquette Obtain 90% target for Inbound and Outbound calls to and from patients Schedules patients in the correct office with the proper physician. Follows the Best Practice Scheduling* Phone calls directed to proper area, if applicable Conversations documented in patient medical records Schedules new patients and verifies insurance. Updates Patient information in EMR Collects insurance information and updates personal data in patient EMR file Respects and maintains privacy and dignity of patients to assure client confidentiality at all times Understands and follows the Code of Conduct and HIPPA guidelines Skills and Specifications Excellent Customer Service Phone Skills High School Graduate 1 year Telemarketing, Call Center or Sales Experience Experience in typing and data entry Basic arithmetic skills Bilingual in English/Spanish One year experience in a medical office Electronic Health Records experience (EClinical Works a Plus) If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! The foundation for InnovaCare was laid in 1998 when President and CEO Richard Shinto, M.D., founded North American Medical Management (NAMM) in California. Since then, InnovaCare Health has continuously evolved and innovated to remain at the forefront of healthcare and deliver cutting-edge solutions to our physicians and team members, patients, and their families. Across InnovaCare, we are united by a shared mission, vision, and values. Our growing company strives to make every member of our diverse team feel fulfilled and valued through their work. Our mission is to transform the lives of the people we serve through compassionate, high-quality care, innovative solutions, and trusted partnerships as we vision a new definition of the standard of excellence in healthcare. Today, InnovaCare operates more than 30 clinics and is recognized as a leader in transforming care delivery. Our approach combines physician-led care models with cutting-edge technology and a focus on personalized, coordinated care to empower providers to succeed in some of healthcare's most challenging environments.