Vice President, Customer Value and Loyalty Solutions

The Vice President, Customer Value and Loyalty Solutions, is a global senior leader who will own the strategy and creation of a portfolio of products, services, and loyalty programs that establish and strengthen long-term relationships with homeowners. The Vice President will be responsible for external partnerships, managing broker relationships, and leading strategic internal partnerships that create value for the Company’s stakeholders, and will lead collective efforts, from concept to launch, that promote lifelong customer relationships with the Company. This is a new position reporting directly to the Chief Growth Officer. The ideal candidate will have a proven track record in financial services, real estate, or consumer-facing industries, with expertise related to market development, partnership negotiations, and loyalty program design.

Job Functions and Responsibilities:

• Develop, evaluate, and maintain a suite of services and products geared toward assisting homeowners, for example, home maintenance, insurance products, energy efficiency solutions, financial wellness tools.
• Create and manage a homeowner loyalty program that rewards positive behaviors such as on-time payments, product adoption, and referrals.
• Design and implement programs that integrate real estate broker partnerships with lender services, driving homeowner retention and new mortgage originations.
• Build and manage partnerships with third-party providers, financial technology (fintech), and property technology (proptech) companies to deliver differentiated offerings to our own customers as well as our clients’ customers.
• Partner with leaders within the Onity’s Marketing, Originations, Servicing, Subservicing, Product, and Finance teams to initiate and develop services and loyalty programs that increase customer satisfaction, advocacy, lifetime value, and generate measurable business impact.
• Provide strategic direction and thought leadership in cross-functional initiatives related to acquisition, retention, and service expansion to accelerate organizational growth.
• Define KPIs for retention and loyalty; track the performance of services provided to homeowners and clients; lead strategic improvements with the goal of strengthening the overall value proposition.
• Use data and analytics to segment customers and markets, and use data-based insights to guide strategy toward targeted growth, enhanced loyalty, and differentiated service delivery.

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or related field (MBA preferred).
• 10 years of experience in growth strategy, marketing, partnerships, or customer loyalty, ideally in financial services, fintech, prop tech, or consumer membership/loyalty businesses.
• Proven track record of driving measurable results in customer acquisition, retention, and loyalty.
• Demonstrated experience identifying and developing new product/service offerings, particularly ancillary or partnership based.
• Strong understanding of customer lifecycle management, referral programs, and loyalty program design.
• Experience negotiating and managing external partnerships and alliances.
• Analytical mindset with ability to translate insights into actionable strategies.
• Excellent communication, influence, and stakeholder management skills with demonstrated success in securing executive alignment
• Proven ability to manage multiple, competing priorities simultaneously and ability to work in a fast-paced environment where continuous innovation is desired.
• History of teamwork and willingness to roll up one’s sleeves to get the job done.

Training / Licensing Requirements:

• Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Total compensation for this position is heavily dependent on achievements; high performers can expect to earn $250 in a combination of salary and performance-based incentives, subject to the terms of the Company’s applicable plans. The salary component will be determined based on the experience and qualifications of the successful candidate.