What are the responsibilities and job description for the Customer Service Phones Medical Lead position at OneWorld Community Health Centers?
The Customer Service Phones Medical Lead is responsible for providing prompt and professional customer service to patients by answering the telephone, gathering information and correctly routing calls. This employee must accurately schedule appointments and enter insurance information into the database. They must also collaborate with colleagues to ensure quality service and accurate patient processing.
The Customer Service Phones Medical Lead will serve as a liaison between their Supervisors, nursing and operations teams at OneWorld. The Lead will be responsible for the day to day operation of the support staff including scheduling of OPS staff, coverage for team, staff orientation and training, mentoring, coaching, project management, filling staffing gaps, ensuring smooth workflow/completion of necessary tasks in a timely fashion and coordinating tasks between their teams. They will also be responsible for reporting metrics specific to performance and quality. The Customer Service Phones Medical Lead will also give feedback to the Supervisor on issues or needs for process improvements.
The Customer Service Phones Medical Lead will serve as a liaison between their Supervisors, nursing and operations teams at OneWorld. The Lead will be responsible for the day to day operation of the support staff including scheduling of OPS staff, coverage for team, staff orientation and training, mentoring, coaching, project management, filling staffing gaps, ensuring smooth workflow/completion of necessary tasks in a timely fashion and coordinating tasks between their teams. They will also be responsible for reporting metrics specific to performance and quality. The Customer Service Phones Medical Lead will also give feedback to the Supervisor on issues or needs for process improvements.