What are the responsibilities and job description for the Patient Tele-Outreach Representative position at ONEWORLD COMMUNITY HEALTH CENTERS INC?
Job Duties
The Patient Tele-Outreach Representative contacts patients/parents/guardians to schedule appointments for immunizations and/or Well Child Checks (WCC) and documents call-back/mail efforts in the Electronic Health Record (EHR). The Patient Tele-Outreach Representative routinely uses databases, websites, and/or personal communication methods to request and retrieve pertinent records from outside organizations. Information/data gathered is compiled, entered, and verified for entry into the EHR. The Patient Tele-Outreach Representative works with the clinical team to meet or exceed national benchmarks for immunization and WCC rates for OneWorld patients. The Patient Tele-Outreach Representative is also involved in other activities related to vaccines and the promotion of health and wellness.
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Contacts patients/parents/guardians to schedule appointments for immunizations and/or Well Child Checks. Documents call-back/mail efforts in the EHR.
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Reviews pertinent records and determines what information needs to be entered into the EHR and/or other databases. Properly navigates through various screens and accurately enters the data.
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Ensures that the data is correct. Verifies any missing or atypical information.
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Initiates interventions to prevent individual patients from experiencing vaccine or WCC delays and/or brings those with delayed immunizations up-to-date.
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Uses available resources to retrieve and enter historical information for individual patients in the EHR.
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Performs other data-related duties as needed to meet or exceed monthly goals for immunization and/or WCC case management activities.
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Tracks patient/parent/guardian tele-outreach activities as assigned.
The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.
Qualifications:
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High school diploma or equivalent preferred.
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One or more years of data entry experience in a healthcare environment preferred.
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One or more years of sales or customer service preferred.
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Proficiency in both English and Spanish (reading, writing, and speaking) required.
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Proficient computer skills, including alpha and numeric data entry as well as Microsoft Office products (Excel, Word, Outlook) required.
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Demonstrated ability to communicate effectively with supervisors and support staff to ensure that work duties are carried out.
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Demonstrated ability to complete tasks independently, utilizing good time management skills, with close attention to detail.
OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000 patients, please apply.
You can make a difference – in your life and the lives of others.
OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.
Equal Opportunity Employer