Referral Care Coordinator

One full-time position | Located at the Livestock Exchange Campus (30th & L) | Monday - Friday 8:00 am - 5:00 pm

Job Duties

Referral Care Coordinators assist patients by scheduling specialty medical appointments and services within and outside the clinic as referred by providers. Works collaboratively with the clinical team to serve as a liaison between the patient and specialty service providers to ensure the patient receives quality and timely care. Ensures proper documentation in relation to outreach efforts within the database while maintaining confidential electronic health records. Maintains professional oral and written communication skills to accurately complete the referral process.

• Reviews medical records and executes medical directives: pre-ops, referrals, and scheduling appointments. Uses databases and spreadsheets to expedite the referral process. 

• Schedules and coordinates appointments for OneWorld clinics as well as off-site specialty clinics. Partners with other internal departments in the process, as needed. When coordinating appointments with off-site clinics, serves as an advocate for the patient, representing OneWorld in a positive and professional way.

• Collaborates with the medical team to ensure the patient understands the treatment plan and financial resources.

• Maintains confidential electronic health record: documents treatment plan and ensures records are received from referring facilities. As needed, faxes pertaining to notes to referring facilities.

• Weekly, follow up and document in the database the results of the patient referrals and the outcomes. Reports on the progress of referrals on a weekly basis.

• Completes additional requirements such as, but not limited to, prior authorizations, facility forms, and insurance denials as needed by facilities to ensure prompt scheduling.

• Stays abreast of available social services within the organization and community.  Refers and/or prescreens patients to appropriate services based on guidelines. 

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization. 

• High school diploma and/or equivalent and basic computer skills required. 

• Associate’s Degree in Health Administration and/or a related field preferred.   

• Medical office and/or customer service experience preferred; 1-2 years of experience preferred. 

• The ability to communicate effectively with internal and external customers. 

• Demonstrated ability to: analyze and solve problems; prioritize and organize; exhibit a high level of integrity and sense of urgency to service the customer.   

• Displays initiative as a team player and as a leader.   

• Proficiency in English and Spanish required.

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more.  If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000 patients, please apply.

You can make a difference – in your life and the lives of others.

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices.  We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.

Equal Opportunity Employer