What are the responsibilities and job description for the Community Manager- Baltimore Region, MD position at OneWall Communities LLC?
The Community/Property Manager is responsible/accountable for day-to-day operation of their designated communities and overseeing/maximizing the occupancy levels and value of their portfolio. Additionally, the Community/Property Manager is responsible to provide management, direction, and leadership to direct reports and ensure the community is maintained and operated in accordance with OneWall Communities objectives and regulatory requirements.
Essential Duties and Responsibilities:
• Manage and oversee all operations including property maintenance, capital
improvements, rent collections, lease administration, budgeting and marketing.
• Develop, mentor, lead, and manage a high-performing, cohesive team.
• Maintain accurate records of all community transactions and submit on a timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Assist in the preparation and development of annual property management operating budget.
• Maximize rental revenue by maintaining high occupancy and reduction of vacancy
loss, bad debt loss, and concessions.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Generate necessary legal action, documents and process in accordance with State
and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing,
vendor relations and certificates of insurance.
• Ensure that A/P invoices are submitted to the corporate office for payment; handle
petty cash and all funds.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines,
renewal information, marketing data, etc., to be able to give up-to-date and proper
information when requested by others.
• Confirm all leases and corresponding paperwork are completed and input to the
property management software system accurately and on a timely basis.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
• Lead emergency team for the community. Ensure proper response and handling of
all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Develop and/or implement resident retention programs (i.e., resident functions,
special promotions, monthly newsletters, etc.).
• Ensure all administrative processes involving personnel are handled on a timely
basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Maintain community appearance and ensure repairs are noted and completed on a
timely basis. This requires regular community inspections and tours.
• Ensure that all service requests are recorded and communicated appropriately to
maintenance.
• Responsible for ensuring that all personnel in all departments operate within OSHA
(Occupational Safety & Health Act) standards and company safety policies at all times.
• Provide for resident services including the follow up on 100% of resident maintenance
service requests, responding to resident complaints, concerns, etc., planning of resident activities, and providing for exceptional resident communication.
• Supervise apartment turnover process (including move-in/out)