Entry Level Desktop Support Tech

Join OneTouch Direct as an Entry Level Desktop Support Tech and kickstart your career in IT support. In this role, you will assist in troubleshooting, resolving hardware and software issues, and providing excellent customer service to end-users. This is a great opportunity for individuals looking to gain valuable experience in a dynamic and supportive environment.

Responsibilities

• Provide basic desktop support including installation, configuration, and troubleshooting of hardware and software.
• Assist end-users by responding to support tickets and resolving technical issues promptly.
• Collaborate with senior technicians and escalate complex issues as needed.
• Maintain accurate records of support requests and solutions in the ticketing system.
• Ensure timely follow-up and closure of support tickets.
• Must have the ability to lift up to 50 pounds for equipment
  
  

Requirements

• High school diploma or equivalent; additional IT certifications or coursework is a plus.
• Basic understanding of computer hardware, software, and operating systems.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong problem-solving abilities and eagerness to learn.
• Willingness to work flexible hours if required.
  
  

Benefits

WHAT YOU’LL EXPERIENCE:

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!