What are the responsibilities and job description for the Customer Service Representative - AT&T position at OneTouch Direct?
Call Center Customer Service Representative
Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.
As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.
KEY RESPONSIBILITIES:
SHIFT:
Available shifts may include flexible hours, including evenings and weekends.
Requirements
Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.
As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.
KEY RESPONSIBILITIES:
- Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries
- Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively
- Document customer interactions and maintain accurate records to ensure continuity of service
- Educate customers about services and promotions to enhance their experience
- Collaborate with team members to improve overall service delivery and customer satisfaction
SHIFT:
Available shifts may include flexible hours, including evenings and weekends.
Requirements
- Strong verbal communication and interpersonal skills
- A customer-focused mindset and passion for helping others
- Ability to work in a fast-paced environment while handling multiple tasks
- Proficiency in computer applications and systems
- Previous experience in customer service or call center preferred but not required
- High School Diploma or equivalent is required
- Full-Time Hours: 40 hours per week schedule
- GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
- 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks!
- Supportive Environment: Classroom training, plus ongoing support for your success!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Culture: Diverse, welcoming culture with Employee Resource Groups
- Referrals: Refer a friend and earn up to $2,000 per person!
Salary : $30,000 - $50,000