What are the responsibilities and job description for the Call Center Representative position at OneSwift Group Inc.?
We are seeking a Call Center Representative to join our growing team in Minneapolis, Minnesota. This role is ideal for individuals who enjoy helping people, communicating clearly, and working in a fast-paced, professional call center environment.
Whether you’re starting your career in customer service or looking for a stable, people-focused role with consistent hours, this position offers structure, support, and opportunities for growth.
Your Impact in This Role
As a Call Center Representative, you will be the first point of contact for customers and clients over the phone. You’ll represent the company professionally, handle inquiries efficiently, and help ensure every caller receives accurate information and a positive experience.
Your voice and communication skills will play a key role in customer satisfaction and daily operations.
Key Responsibilities
- Answering inbound calls in a courteous and professional manner
- Handling customer inquiries, requests, and general questions
- Routing calls or escalating issues to the appropriate departments
- Accurately documenting call details and customer information
- Providing clear, helpful, and timely information to callers
- Maintaining professionalism during high call volumes
- Supporting basic administrative and call-logging tasks
What We’re Looking For
- Strong verbal communication and active listening skills
- Professional phone etiquette and customer-focused mindset
- Ability to multitask and stay organized in a call center environment
- Basic computer skills, including email and data entry
- Dependability, punctuality, and a positive attitude
- Ability to remain calm and efficient under pressure
Previous call center or customer service experience is a plus, but not required. We provide full paid training.
What You Can Expect
- On-site call center position in Minneapolis, MN
- Supportive team environment with clear expectations
- Paid training and ongoing coaching
- Consistent, predictable work schedule
- Opportunities for advancement into senior customer service or administrative roles
Ready to Apply?
If you’re looking for a call center job in Minneapolis where your communication skills matter and your growth is supported, we’d love to hear from you.
Apply today and take the next step in your customer service career.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $19 - $23