What are the responsibilities and job description for the Call Center Representative position at Internet Brands?
Premier Disability Services, a division of Internet Brands. We are seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis, MN.
About Premier Disability
Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance with their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team!
Premier Disability Services is looking for Call Center Representatives to join our growing Minneapolis, MN-based team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC, Center Representatives have the opportunity for long-term advancement - all while changing people’s lives for the better.
Compensation: $16/hr (remote) OR $20/hr (onsite in MN) with the opportunity to earn up to $500/month in performance-based bonuses.
Hiring States: Onsite in Minnesota OR Remote in Georgia, Iowa, Texas, South Dakota, Kansas
Work Location:
• Minnesota (Brooklyn Park): Onsite only – Pay Starts at $20/hr
• All other listed states: Remote – Pay starts at $16/hr
Terms: Full-Time, hourly, non-exempt
Hours of Operation: Monday–Friday, 8:00 AM – 6:00 PM CST
What you will be doing:
- Providing accurate information for incoming customer/client callers regarding disability claim status.
- Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
- Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
- Effectively navigate multiple computer windows to access several systems in a proficient manner.
- Handling all callers with efficiency, courtesy and respect.
- Meet daily metric goals and monthly audits.
Qualifications:
- Two (2) years high-volume call center experience.
- Two (2) years Customer Service/Sales experience preferred.
- Ability to retain information and learn new systems quickly.
- Commitment to strong attendance.
- Strong computer knowledge and excellent typing skills at least 50WPM.
- Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.
- Must have sharp attention to detail and ability to perform with high degree of accuracy.
- Strong analytical skills to review documents and reach sound decisions.
- Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.
What we offer:
- Medical, Dental and Vision insurance.
- PTO and paid holidays!
- Cafeteria onsite and a subsidized lunch program.
- Opportunities to grow within the company!
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Premier Disability Services is part of a larger corporate family Internet Brands. When you click to view or apply for a role, you may be redirected to our secure applicant portal managed by our recruiting partner Jobvite for Internet Brands. This centralized system helps us manage applications across brands — your application will be routed only to the employer and role you select.