What are the responsibilities and job description for the Country Manager position at ONERWAY?
I. Core Business Development and Strategic Planning
- Develop Business Strategy
- Formulate mid-to-long-term business development strategies based on the company's cross-border payment business positioning, clearly defining target markets, customer segments, and growth paths.
- Analyze industry trends, identify new business opportunities, and drive the implementation of strategies.
- Client Acquisition and Management
- Lead the development of local and international clients, establish high-level business partnerships, and achieve annual signing targets and revenue goals.
- Deeply understand client needs, provide customized payment solutions, and facilitate product implementation and service delivery post-signing.
- Establish Cross-Border Partnerships
- Connect with overseas banks, payment institutions, and clearing organizations to establish compliant cross-border payment channels, optimizing routing costs and transaction experience.
- Collaborate with ecosystem partners such as cross-border logistics, advertising/marketing, and platform service providers to create "Payment " services and enhance customer loyalty.
II. Client and Market Management
- Client Lifecycle Management
- Maintain relationships with core clients, regularly review cooperation effectiveness, coordinate internal resources to resolve client issues, and improve renewal rates and satisfaction.
- Identify value-added needs of existing clients, promote cross-selling, and increase revenue per client.
- Market Research and Competitive Analysis
- Monitor policies in the cross-border payment industry to ensure business collaborations comply with domestic and international regulatory requirements.
- Analyze competitors' business models, pricing strategies, and partnership cases to formulate differentiated competitive strategies and consolidate the company's market position.
III. Product and Commercial Synergy
- Requirement Alignment and Product Optimization
- Gather client and market feedback, liaise with the product team to optimize existing services, and drive the commercial validation and piloting of new products.
- Participate in formulating product pricing strategies, developing flexible rate plans based on market competition and cost structures.
- Collaboration on Compliance and Risk Control
- Work closely with the risk control department to ensure the compliance of business partners and mitigate risks such as money laundering and fraud.
- Coordinate the resolution of disputes and compliance issues arising from cross-border transactions to protect the company's brand reputation.
IV. Team Management and Resource Integration
- Build the Commercial Team
- Form and manage the business development team, establish a performance appraisal system, and enhance members' industry knowledge, negotiation skills, and client management capabilities through training and practical experience.
- Establish cross-departmental collaboration mechanisms to ensure efficient project execution.
- Resource Integration and Cost Control
- Optimize costs associated with business collaborations, balance revenue and expenditure, and improve project profitability.
- Integrate internal resources to create synergies in business development and enhance market influence.