What are the responsibilities and job description for the Workplace Experience Coordinator position at OneRail?
(Front Desk / Hospitality / Daily Experience)
Department: Operations
Reports To: Office Operations & Events Manager
Location: On-Site – OneRail Headquarters, Orlando, FL (32819)
FLSA Status: Non-Exempt (Hourly)
Overview
The Workplace Experience Coordinator owns the day-to-day office experience at OneRail. This role is responsible for ensuring every employee, visitor, and guest walks into a space that is welcoming, organized, and fully operational.
This individual serves as the front-facing presence of the office—setting the tone each day through hospitality, attention to detail, and consistency. From managing the front desk to maintaining a fully stocked kitchen and clean shared spaces, this role ensures the office runs smoothly at a high standard, every single day.
Responsibilities
Front Desk & Guest Experience
OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.
OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.
Department: Operations
Reports To: Office Operations & Events Manager
Location: On-Site – OneRail Headquarters, Orlando, FL (32819)
FLSA Status: Non-Exempt (Hourly)
Overview
The Workplace Experience Coordinator owns the day-to-day office experience at OneRail. This role is responsible for ensuring every employee, visitor, and guest walks into a space that is welcoming, organized, and fully operational.
This individual serves as the front-facing presence of the office—setting the tone each day through hospitality, attention to detail, and consistency. From managing the front desk to maintaining a fully stocked kitchen and clean shared spaces, this role ensures the office runs smoothly at a high standard, every single day.
Responsibilities
Front Desk & Guest Experience
- Serve as the primary front desk presence during business hours.
- Greet and manage all visitors, candidates, and external partners with a professional, high-energy approach.
- Coordinate guest check-in, access, and internal communication for a seamless experience.
- Maintain a clean, organized, and polished reception area at all times.
- Maintain a fully stocked kitchen including snacks, beverages, coffee, and supplies.
- Prepare and manage daily coffee service, ensuring availability throughout the day.
- Execute weekly snack setups with consistency and attention to presentation.
- Monitor inventory levels and proactively restock to avoid gaps.
- Ensure all common areas, conference rooms, and shared spaces are clean, organized, and ready for use at all times.
- Perform routine resets throughout the day to maintain a high standard of presentation, including but not limited to collecting empty coffee and drinking glasses from common areas and executive offices
- Support seasonal décor and in-office experience enhancements.
- Receive and manage incoming deliveries and packages.
- Provide light administrative and coordination support to the Office Operations & Events Manager as needed.
- 1–3 years of experience in hospitality, office support, or a customer-facing role
- Strong interpersonal and communication skills
- High attention to detail and pride in maintaining organized environments
- Ability to stay proactive and productive in a fast-paced, in-office setting
- The office is consistently clean, stocked, and guest-ready
- Visitors have a seamless, high-quality experience every time
- Employees never have to think about kitchen, coffee, or shared space readiness
OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.
OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.