What are the responsibilities and job description for the Patient Benefits Coordinator position at onePHG LLC?
Patient Benefits Coordinator
As a Patient Benefits Coordinator at onePHG, you’ll be part of a dynamic and fast-paced Patient Support Center team that plays a vital role in assisting patients in their hearing health journey. The Patient Benefits Coordinator plays a critical role by serving as the primary resource for patients hearing healthcare benefits and financial responsibility. This position specializes in educating patients on hearing aid and audiology-related benefits, ensuring patients clearly understand their coverage options, costs, and out of pocket maximums. The ideal candidate is detail-oriented, patient-focused, and highly knowledgeable in healthcare insurance and benefits.
Responsibilities:
- Serve as the primary point of contact for patients regarding insurance coverage, benefits, and eligibility related to audiology services and hearing aids
- Manage multiple tasks including data entry, intra-office communication, and call handling.
- Make outbound calls and respond to inbound calls using VOIP systems and digital contact platforms.
- Be proficient with multiple computer systems and demonstrate the ability to learn new software quickly.
- Communicate effectively with field offices and other departments to coordinate appointments and updates.
- Educate patients in clear, compassionate terms about:
-Covered vs. non-covered services
-Deductibles, copays, coinsurance, and out-of-pocket costs
-Financing options and self-pay alternatives
- Present accurate benefits summaries prior to patient appointments
- Collaborate closely with hearing providers and front office staff to ensure a seamless patient experience
- Work with Payer Relations Department to obtain pre-authorizations and referrals when required
- Maintain accurate documentation in practice management and EHR systems
- Stay current on payer policies, hearing aid benefit trends, and changes in insurance guidelines
- Assist Payer Relations with claims coordination and follow up on insurance-related inquiries when needed
- Advocate for patients by helping them navigate complex insurance plans with confidence and clarity
- Other duties as assigned
Qualifications:
- Education: High School Diploma or GED (required)
Experience:
- 2 years of experience in healthcare insurance verification, benefits coordination, or patient financial counseling
- Strong understanding of private insurance, Medicare, and managed care plans
- Experience in audiology, hearing healthcare, ENT, or specialty medical practices strongly preferred
- Experience with Electronic Medical Records (EMR) preferred.
Skills:
- Strong verbal and written communication skills
- Effective multitasking and organizational abilities
- Proficiency with computer systems and data entry
- Ability to work both independently and as part of a team
- Positive, enthusiastic, and service-oriented demeanor
What We Offer:
- Comprehensive in-house training and continuous support
- An engaging and team-oriented work environment
- Competitive hourly rate ranging from $20-25 per hour
- Full-time position (40 hours per week)
- Bonus/Incentive Compensation plan
- Paid Time Off
- Sick & Safe time Off
- Eight (8) company holidays:
- Medical insurance with employer subsidy
- Dental, Vision & Supplemental Insurance
- 401K Plan
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Work Location: In person
Salary : $20 - $25