What are the responsibilities and job description for the Audiologist/Hearing Instrument Specialist position at onePHG, LLC?
Audiologist/Hearing Instrument Specialist
onePHG is a family-owned, independent network of hearing healthcare practices, not a franchise, and not a big-box operation. We are proud to employ skilled and experienced Audiologists and Hearing Instrument Specialists who share our commitment to patient-centered care. At onePHG, our team is driven by a shared passion for improving lives through better hearing. We believe that exceptional, referral-worthy care begins with professionals who truly prioritize each patient’s needs.
Key Responsibilities and Duties
- Conduct professional, compassionate interactions with patients and physicians
- Collaborate with staff to meet or exceed office goals and patient care standards
- Perform comprehensive hearing evaluations using diagnostic testing and consultative methods
- Educate patients on hearing health, clearly explaining results and treatment options
- Demonstrate knowledge of the latest hearing aid technologies and accessories
- Recommend individualized hearing solutions based on each patient’s needs and lifestyle
- Counsel patients and their families on hearing loss prevention, communication strategies, and ongoing care
- Conduct thorough ear examinations using:
Handheld otoscope to assess ear anatomy
Hearing booth testing with insert earphones and bone conduction headsets
Accurate ear impressions for custom earmolds or devices
Other diagnostic tools as needed
- Fit, program, dispense, and repair hearing aids and earmolds with precision
- Provide ongoing patient care, including device cleaning, maintenance, and troubleshooting
- Document all patient interactions and treatment progress electronically in the chart
- Participate in community outreach events to promote hearing health
- Support marketing initiatives, including written, online, and in-person campaigns
- Contribute to the growth & success of the practice through exceptional patient care and team collaboration
Required Qualifications:
- Licensed or certified to practice as an Audiologist or Hearing Instrument Specialist, in accordance with state/provincial regulations (e.g., NBC-HIS, state licensure, or equivalent)
- Minimum of 1 year of experience in fitting and dispensing hearing aids and delivering patient-centered care
- Demonstrated passion for improving hearing health and enhancing quality of life
- Proven ability to guide patients in selecting appropriate amplification solutions
- Exceptional compassion, patience, and interpersonal communication skills
- Strong problem-solving skills and clinical judgment
- Excellent communication abilities, both verbal and written
- Meticulous attention to detail in all aspects of testing, fitting, and documentation
- Ability to present confidently in both one-on-one settings and, preferably, group environments
- Strong time management and organizational skills
- Commitment to continuing education and staying current with industry best practices, research, and technology
Preferred Qualifications:
- Experience with multiple hearing aid manufacturers and programming software
- Familiarity with real-ear measurement (REM) and verification techniques
- Experience with community outreach, patient education workshops, or health fairs
- Strong sales and counseling skills with a consultative, not transactional, approach
- Comfort with electronic health record (EHR) systems and modern practice management software