What are the responsibilities and job description for the Operations Support Representative position at OneMain?
The Operations Support Representative provides support for the Merchant Referral Program through implementing and maintaining system enrollments. Growing the business of new, inactive, and active Merchants through ongoing communication, relationship building, and follow-up. The successful candidate will also provide support for field team members, sales team members and businesses enrolled in the program.
In the Role
Systemically processing and maintaining Merchant Referral enrollments
Initiating outbound calls to merchants as necessary to gain information for growth opportunities
Collaborate and partner with sales representatives and branches as needed
Processing merchant reviews
Processing and coordination of merchant inquiry resolution with appropriate OneMain personnel / departments
Project assignments as needed
Making recommendations for process improvements and assisting in training and material development
Delivering high quality service to existing internal / external customers
Requirements
High School Diploma or GED.
1 year customer service or related business experience
Strong phone, communication and problem-solving skills
Strong organizational skills
Quick thinking and creative research skills
Basic knowledge in MS Office applications
Preferred
Retail Auto or Lending experience
Location
On-site – Evansville, IN
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.