What are the responsibilities and job description for the Tech Support Specialist position at OneMain General Services Corporation?
OneMain is currently hiring Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats. Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills. A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development. In the Role Password Administration Chat Support Supporting customer applications, account servicing, and branch balancing Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email Assisting other departments with responsibilities and business needs Strong verbal and written communication skills Aptitude for critical thinking and problem solving Capability to multitask Open minded towards change and dynamic workplace Flexible and Adaptable Customer Service Mindset High attention to detail Ability to work independently and within a team Requirements HS Diploma/GED Location - Evansville, IN After being fully trained, the hours will vary according to the schedule below: Mon – Friday shifts are as follows: 7 AM – 4 PM 8 AM – 5 PM 9 AM – 6 PM 10 AM – 7 PM 11 AM – 8 PM 12 PM – 9 PM Saturday shift is 7:00 AM – 3:30 PM, with a day off throughout the week. You will not be required to work more than one Saturday a month. During the 10-week training course, hours will be 8 AM – 5 PM. Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers, and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Continuing education Bonus eligible Health and wellbeing options for team members and their dependents Paid time off Paid volunteer time And more OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law. OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
