Operations Performance Analyst

The Operations Performance Analyst drives operational effectiveness through advanced analysis, performance reporting, and insight generation. This role supports enterprise operational strategy and continuous improvement by identifying performance gaps, improving transparency, and strengthening how results are measured and communicated. Partnering across business and technology teams, the analyst helps improve productivity, accountability, and profitability while enabling the organization to adapt to evolving business needs.

In the Role

• Analyze operational performance and develop metrics, dashboards, and analytical frameworks
• Translate complex data into clear, actionable insights for operational and business leaders
• Identify opportunities to improve efficiency, resource utilization, and execution quality
• Support workflow mapping, requirements definition, and gap analysis for improvement initiatives
• Build and maintain dashboards, performance trackers, and reporting for pilots and programs
• Support business-case development by defining assumptions, drivers, and performance impacts
• Prepare executive-ready presentations and materials that communicate insights and progress
• Partner cross-functionally with business, operations, and technology teams
• Support issue resolution through structured problem-solving and analytical thinking
• Deliver ad hoc analysis, due diligence, and project support as needed
  
  

Requirements

• 3-5 years of experience in business analytics, operations analysis, or operational performance
• Bachelor’s degree required
• Strong experience working with operational and performance metrics
• Advanced Excel skills; strong PowerPoint proficiency
• Strong analytical, problem-solving, and critical-thinking abilities
• Ability to manage multiple priorities and meet deadlines
• Excellent written, verbal, and presentation skills
  
  

Preferred

• Financial services experience
• Familiarity with operational, financial, and productivity metrics
• Experience supporting dashboards, executive reporting, or performance reviews
• Strong stakeholder partnership and collaboration skills
• Enterprise mindset with the ability to connect analysis to business outcomes
• Experience supporting transformation initiatives or pilots
• Project management experience or strong execution discipline
  
  

Location: Hybrid in Wilmington, DE

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• 11 Paid holidays (including 4 floating holidays per year, based on start date)