What are the responsibilities and job description for the Business Manager-Performance Marketing Operations and Transformation -Senior Associate position at JPMorganChase?
Job Description
The Performance Marketing Operations and Transformation team within Consumer and Community Banking Marketing and Communications is seeking a highly-effective leader to join the Business Management support team. The role requires a broad skill set that spans communications, budget planning, controls, analytics, and strategic thinking to drive results in a fast paced Marketing Environment.
As a Business Manager on the Performance Marketing Operations and Transformation team, you should be someone who can thrive in a fast-paced, sometimes ambiguous environment where creativity, collaboration, and strategic thinking are essential. You should have excellent communication skills, through written and oral communication, as well as strong interpersonal and analytical abilities. You will have the ability to inspire confidence and collaborate with senior business and technology stakeholders across multiple functions within the organization, while overseeing various support functions including overall budget management, controls, reporting, and communications.
Job Responsibilities
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
The Performance Marketing Operations and Transformation team within Consumer and Community Banking Marketing and Communications is seeking a highly-effective leader to join the Business Management support team. The role requires a broad skill set that spans communications, budget planning, controls, analytics, and strategic thinking to drive results in a fast paced Marketing Environment.
As a Business Manager on the Performance Marketing Operations and Transformation team, you should be someone who can thrive in a fast-paced, sometimes ambiguous environment where creativity, collaboration, and strategic thinking are essential. You should have excellent communication skills, through written and oral communication, as well as strong interpersonal and analytical abilities. You will have the ability to inspire confidence and collaborate with senior business and technology stakeholders across multiple functions within the organization, while overseeing various support functions including overall budget management, controls, reporting, and communications.
Job Responsibilities
- Provide support and work closely with senior leadership in planning and directing operational and administrative activities to meet objectives
- Promote driving core business planning activities including broad communication of strategic direction and its implications to the entire organization
- Manage and execute key initiatives, including continuous identification and resolution of complex business challenges
- Guide optimization of resource allocations, execution capacity and 'bottom-line' business performance through leading key initiatives
- Provide transparency on team results and analyze financial performance and expenses
- Support preparation for business unit reviews and other key meetings
- Represent business interests in internal working groups and forums
- Bachelor’s degree required
- 5 years of experience in finance, strategy and / or project management
- Strong general management and leadership skills with demonstrated success leading large organizations through significant change
- Presents well to senior business heads
- Self-motivated, tenacious and able to work with a high degree of independence
- Ability to think strategically and to connect the dots to the bigger picture, while still being comfortable diving into the details required to ensure successful messaging and execution
- Excellent judgment and independent decision-making ability
- Structured and effective communicator with excellent writing skills who is able to flex style and tone for varying audiences
- Ability to self-manage and prioritize amongst multiple projects with competing business and technical priorities in a fluid environment
- Ability to challenge existing engagement models across the organization driving improvements in a collaborative environment
- Expert on Microsoft PowerPoint, Word and Excel
- Expertise in defining business and use cases, building out multi-year roadmaps, and driving disciplined execution
- Be available and open for possible travel, 1x per quarter
- MBA preferred
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.