What are the responsibilities and job description for the Marketing Transformation Senior Associate – Business Banking Marketing position at JPMorganChase?
Job Description
Chase Business Banking provides a comprehensive suite of banking and financial services tailored to small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Business Banking Marketing Transformation team is dedicated to empowering marketers by optimizing technology, streamlining workflows, and fostering a culture of innovation and continuous learning. We drive strategic initiatives that leverage advanced solutions, including GenAI, to enhance productivity, efficiency, and campaign effectiveness.
Job Overview
As a Marketing Transformation Senior Associate within the Business Banking Marketing Transformation team, you will design, develop, and deliver training programs and resources to support the adoption of new technologies and processes. You will provide specialized learning opportunities, track adoption metrics, and proactively address barriers to effective use. This role is responsible for preparing clear communications for stakeholders and providing hands-on program management support for key transformation projects, including the end-to-end marketing enablement solutions (CSP21), AI Transformation and the continued rollout of Monday.com.
Job Responsibilities
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
Chase Business Banking provides a comprehensive suite of banking and financial services tailored to small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Business Banking Marketing Transformation team is dedicated to empowering marketers by optimizing technology, streamlining workflows, and fostering a culture of innovation and continuous learning. We drive strategic initiatives that leverage advanced solutions, including GenAI, to enhance productivity, efficiency, and campaign effectiveness.
Job Overview
As a Marketing Transformation Senior Associate within the Business Banking Marketing Transformation team, you will design, develop, and deliver training programs and resources to support the adoption of new technologies and processes. You will provide specialized learning opportunities, track adoption metrics, and proactively address barriers to effective use. This role is responsible for preparing clear communications for stakeholders and providing hands-on program management support for key transformation projects, including the end-to-end marketing enablement solutions (CSP21), AI Transformation and the continued rollout of Monday.com.
Job Responsibilities
- Design, develop, and deliver training programs, workshops, and resources to support technology and process adoption.
- Track technology and process adoption metrics, proactively identify barriers to effective use through regular assessments, and implement targeted interventions to drive engagement and utilization.
- Prepare clear, impactful presentations, reports, and updates for key stakeholders, ensuring alignment and transparency on change initiatives and progress.
- Provide hands-on program management support for key transformation projects, coordinating cross-functional teams, managing timelines, and ensuring successful delivery of change initiatives.
- Collaborate with the BB Marketing Administration & Controls team, HR and external partners to provide specialized learning opportunities tailored to team needs.
- Bachelor’s degree required; preferred fields include Communications, Marketing, Business, or related disciplines.
- Experience in Financial Services and product management.
- Minimum of 3 years in Marketing or a related field.
- Strong written and oral presentation skills, with the ability to convey information simply and clearly to customers and business partners.
- Experience in Marketing execution/delivery and project management.
- Proven ability to prioritize and manage multiple projects effectively.
- Demonstrated ability to anticipate and mitigate risk.
- Proficiency in Adobe, Microsoft Excel, and PowerPoint.
- Experience in using JPMorgan Chase’s Marketing delivery platforms.
- Experience designing and delivering training programs and change management initiatives.
- Strong project management and organizational skills.
- Excellent communication and presentation abilities, with a focus on clarity and impact.
- Collaborative partner with strong interpersonal and influencing skills.
- Demonstrates ownership and initiative in driving projects to completion.
- Detail-oriented and thorough in managing all aspects of change management and training.
- Strategic thinker who considers the broader impact of initiatives within the organization and is a culture carrier.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.