What are the responsibilities and job description for the Desktop Support Specialist position at Oneida Innovations Group?
Summary: The Desktop Support Specialist's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.
Shift: Swing 4pm-12:30am
Duties & Responsibilities
Job Posted by ApplicantPro
Shift: Swing 4pm-12:30am
Duties & Responsibilities
- Effectively works with end users to identify and deliver required PC service levels.
- Continually provides training and support to end users and staff on computer operation and other issues.
- Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
- Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
- Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
- Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
- Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- Monitors and tests PC performance, and provides PC performance statistics and reports.
- Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
- Accurately documents instances of hardware failure, repair, installation, and removal.
- Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.
- Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
- Microsoft Certified Professional (MCP), CompTIA A and/or, other related technical certification preferred.
- Excellent technical knowledge of network and PC hardware.
- Must have hands-on hardware troubleshooting experience.
- Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
- On-call availability
Job Posted by ApplicantPro