Service Coordinator

Company Overview

OneHealth is a fast growing company in the Health Insurance and Employee Benefits space. We expect a high level of initiative, performance, execution, and accountability from every member of our team. In return, we offer unmatched opportunities for growth, meaningful bonuses, career advancement, and the chance to help shape the future of a company with real momentum.

We are committed to constant improvement. Our mission is to deliver a best-in-class experience to our partners, brokers, and clients. Our core offering is a premium Major Medical Health Plan that uses the Cigna PPO Network. While we are a Private Health Plan at our core, our competitive edge comes from the technology, marketing, processes, and systems we have built that often exceed what even the largest carriers can offer.

We take pride in being a service first organization. We do not settle for average. In an industry where the bar is often low, we aim to raise it every day. OneHealth is a place where progress is constant and challenges are embraced. It is fast paced and full of opportunity, with fresh problems to solve, new wins to celebrate, and momentum that keeps growing. We are building a company with purpose, and we are building it together.

If you want a job with a paycheck, this is not the place. If you want a career where you can challenge yourself, where your effort is respected, your results are rewarded, and your potential is unlimited, we want to hear from you.

Role Overview

OneHealth is seeking a highly organized and confident Service Coordinator to join our growing team full time in our Old Bridge New Jersey office. This role is a critical part of our service and operations infrastructure and is responsible for ensuring a professional responsive and well coordinated experience for clients members and internal teams.

The Service Coordinator serves as a central point of contact for inbound inquiries, coordinates internal communication, tracks service requests and conducts payment outreach. This role is ideal for someone who thrives in structured work, enjoys supporting others and wants to grow professionally in an environment that expects a high standard of execution and follow through.

Key Responsibilities

As the Service Coordinator, you will act as a central point of contact providing responsive support and coordination across client service activities. Your key responsibilities include:

Client and Member Support

• Serve as a primary contact for inbound client and member inquiries and deliver timely professional responses
• Assist with enrollment questions benefits clarification ID card requests and portal access issues
• Manage inbound calls emails and service tickets to ensure a consistent and helpful experience
• Maintain a calm confident and service focused communication style at all times

Collections Coordination

• Conduct outbound collection calls to communicate account status and resolve outstanding balances
• Answer payment related questions and explain next steps clearly and professionally
• Log collection activity payment arrangements and follow ups accurately in the CRM
• Escalate unresolved payment issues and track action items to completion

Service Request Management

• Process incoming service requests efficiently and coordinate internal follow up for timely resolution
• Prioritize urgent matters and ensure appropriate escalation when needed
• Confirm service issue resolution with clients and members
• Track and update the status of all service items in CRM or internal tracking tools

Internal Coordination & Operations

• Work cross functionally with Sales, Billing, Enrollment, Account Management, and Support teams
• Represent client and member needs internally and keep communication solution oriented
• Participate in team huddles to surface trends recurring issues and process improvement opportunities
• Maintain accurate records of client interactions service requests and collections outreach
• Update internal files spreadsheets and systems with key account and service data
• Support the preparation of service reports including outstanding balances and support trends

Required Qualifications

• Experience in customer service service coordination or administrative support roles
• Strong written and verbal communication skills with a professional and confident tone
• High attention to detail and strong organizational skills
• Comfort managing multiple requests and priorities in a fast paced environment
• Proficiency with CRM systems including HubSpot
• Strong email organization and structured communication habits
• Software and platform adeptness with the ability to learn new systems quickly
• Attention to brand consistency and quality in all communication
• Habit of checking work thoroughly before completion

Skills & Attributes

• Service oriented mindset with strong follow through
• Ability to remain calm professional and organized under pressure
• Strong prioritization skills and comfort working within structured processes
• Clear and effective communicator across phone email and internal messaging
• Problem solver who is comfortable taking initiative and ownership
• Consistent accuracy in documentation tracking and follow up

Personal Traits

• Reliable accountable and driven to exceed expectations
• Clear communicator who takes pride in accuracy and consistency
• Comfortable in a deadline driven environment and flexible under pressure
• Motivated to grow professionally and contribute to a high performing team
• Self motivated with a strong sense of responsibility and follow through
• Friendly supportive and dependable when working with clients members and colleagues
• Committed to delivering high quality experiences and going above and beyond
• Proud to represent a brand that expects and rewards excellence

Compensation & Benefits

• Base salary: $54,000 to $66,000 annually based on experience
• Annual performance based bonuses
• Full-time employment with a comprehensive benefits package including health, dental, vision, and 401(k)
• Paid time off and professional development opportunities

Why Join Us?

• Opportunity to play a key role in the daily service experience of OneHealth clients and members
• High visibility role with meaningful responsibility and room to grow
• Exposure to multiple departments and career development pathways
• A culture that values professionalism accountability and service excellence

Pay: $54,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $54,000 - $66,000