Account Manager

Company Overview

OneHealth is a fast growing company in the Health Insurance and Employee Benefits space. We expect a high level of initiative, performance, execution, and accountability from every member of our team. In return, we offer unmatched opportunities for growth, meaningful bonuses, career advancement, and the chance to help shape the future of a company with real momentum.

We are committed to constant improvement. Our mission is to deliver a best-in-class experience to our partners, brokers, and clients. Our core offering is a premium Major Medical Health Plan that uses the Cigna PPO Network. While we are a Private Health Plan at our core, our competitive edge comes from the technology, marketing, processes, and systems we have built that often exceed what even the largest carriers can offer.

We take pride in being a service first organization. We do not settle for average. In an industry where the bar is often low, we aim to raise it every day. OneHealth is a place where progress is constant and challenges are embraced. It is fast paced and full of opportunity, with fresh problems to solve, new wins to celebrate, and momentum that keeps growing. We are building a company with purpose, and we are building it together.

If you want a job with a paycheck, this is not the place. If you want a career where you can challenge yourself, where your effort is respected, your results are rewarded, and your potential is unlimited, we want to hear from you.

Role Overview

The Account Manager supports the ongoing needs of employer groups enrolled in the OneHealth Plan. This role manages day to day service, delivers virtual slide presentations for new client groups, solves client issues efficiently, and maintains strong communication throughout the year. As OneHealth continues to grow, this position ensures that the increasing volume of groups and contacts receives timely and professional support. Prior experience in small group health account management is a plus but not required.

Key Responsibilities

As the Account Manager, you will take ownership of client relationships, daily service execution, and coordination efforts that ensure employer groups receive best in class support. Your key responsibilities include:

Ongoing Client Relationship Management

• Serve as the primary point of contact for assigned employer group contacts, including conducting new group implementation and post enrollment calls
• Manage all inbound service requests including employee adds, terms, billing issues and eligibility questions
• Route service items to the appropriate internal teams and oversee progress to completion
• Maintain consistent and professional communication with client contacts throughout the year
• Track and document client activity and ensure timely follow up on open items
• Process new hires, QLE, and termination requests
• Coordinate with the team to address member specific needs

Process and Coordination

• Document all activity notes and outcomes in the appropriate systems including CRM and operations platforms
• Coordinate with client HR teams and OneHealth scheduling teams to ensure smooth execution of ongoing needs
• Support renewal activities by preparing census updates validating plan selections and coordinating with internal underwriting and billing teams

Service Quality and Issue Resolution

• Identify recurring client issues and recommend process improvements
• Ensure escalated items are handled promptly and communicated clearly to the client
• Monitor service performance metrics and maintain OneHealth service standards

Required Qualifications

• High attention to detail and ability to manage multiple client requests concurrently
• Strong written and verbal communication skills with clear and consistent documentation
• Proficiency with CRM systems including HubSpot
• Software and platform adeptness with the ability to learn new systems quickly
• Strong email organization and commitment to structured communication
• Attention to brand consistency and high quality work in all client facing tasks
• Habit of checking work thoroughly before completion
• Technically proficient and quick to learn new systems

Skills & Attributes

• Professional client facing communication style with strong relationship management abilities
• Strong organizational skills with the ability to maintain accuracy in a fast-paced environment
• Ability to coordinate effectively across internal teams and manage high service volume
• Problem solver who is comfortable taking initiative and ownership
• Consistent accuracy in communication documentation and follow through

Personal Traits

• Reliable accountable and driven to exceed expectations in all service interactions
• Clear communicator who takes pride in accuracy consistency and professional tone
• Comfortable in a deadline driven environment and flexible under pressure when client needs shift
• Motivated to grow professionally and contribute to a high performing service team
• Self motivated with a strong sense of responsibility and follow through
• Friendly supportive and dependable when working with clients HR teams and internal colleagues
• Committed to delivering high quality experiences and going above and beyond for client satisfaction
• Proud to represent a brand that expects and rewards excellence

Compensation & Benefits

• Base salary: $60,000 to $68,000 annually, based on experience
• Annual performance based bonuses
• Full-time employment with a comprehensive benefits package including health, dental, vision, and 401(k)
• Paid time off and professional development opportunities

Why Join Us?

• Opportunity to join a company with strong momentum and significant growth ahead
• Direct impact on client satisfaction retention and company success
• Ability to grow into leadership opportunities as the Small Group division expands
• A culture that values initiative ownership problem solving and high performance

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000 - $68,000