Client Implementation Coordinator - Employee Benefits

Company Overview

OneHealth is a fast growing company in the Health Insurance and Employee Benefits space. We expect a high level of initiative, performance, execution, and accountability from every member of our team. In return, we offer unmatched opportunities for growth, meaningful bonuses, career advancement, and the chance to help shape the future of a company with real momentum.

We are committed to constant improvement. Our mission is to deliver a best-in-class experience to our partners, brokers, and clients. Our core offering is a premium Major Medical Health Plan that uses the Cigna PPO Network. We enhance this foundation with high quality ancillary benefits through trusted partners like Equitable, Guardian, and Delta Dental. While we are a Private Health Plan at our core, our competitive edge comes from the technology, marketing, processes, and systems we have built that often exceed what even the largest carriers can offer.

We take pride in being a service first organization. We do not settle for average. In an industry where the bar is often low, we aim to raise it every day. OneHealth is a place where progress is constant and challenges are embraced. It is fast paced and full of opportunity, with fresh problems to solve, new wins to celebrate, and momentum that keeps growing. We are building a company with purpose, and we are building it together.

If you want a job with a paycheck, this is not the place. If you want a career where you can challenge yourself, where your effort is respected, your results are rewarded, and your potential is unlimited, we want to hear from you.

Role Overview

OneHealth is seeking a proactive and detail oriented Implementation Coordinator to join our Old Bridge New Jersey office. This role supports the sales and onboarding teams by preparing client ready benefit comparisons generating professional proposals and coordinating early stage implementation activities for group health plans.

As the Implementation Coordinator you will work cross functionally to ensure accurate and timely delivery of onboarding materials while helping organize and streamline implementation steps. This role is ideal for someone who thrives in a fast paced environment and enjoys translating complex information into clear polished client facing deliverables.

Key Responsibilities

As the Implementation Coordinator you will support quoting onboarding preparation and internal coordination to ensure a smooth transition from sale to active coverage. Your key responsibilities include:

Client Onboarding Coordination

• Reach out to new employer groups following verbal commitment to welcome them and outline next steps
• Collect required onboarding documentation including census files contribution details and implementation forms
• Review submissions for accuracy and completeness and follow up on missing or unclear information

Plan Setup and Internal Communication

• Coordinate with underwriting, billing, and operations teams to support accurate plan setup
• Track onboarding milestones and ensure each step is completed within expected timelines
• Maintain accurate records and implementation status updates in internal systems and CRM

Client Experience and Relationship Management

• Serve as the primary point of contact for employer questions during onboarding
• Provide timely clear and professional updates throughout the onboarding process
• Deliver a high touch onboarding experience that reflects OneHealth’s premium service standards

Process Optimization and Quality Control

• Identify potential onboarding delays or friction points and address them proactively
• Contribute to refining implementation workflows templates and communication materials
• Escalate complex issues or concerns to the appropriate internal teams when needed

Required Qualifications

• Experience in client onboarding, implementation, coordination, or administrative support
• Experience in group health and employee benefits
• Strong organizational skills and attention to detail
• Ability to manage multiple onboarding timelines simultaneously
• Strong written and verbal communication skills
• Proficiency with CRM systems including HubSpot
• Strong email organization and structured communication habits
• Software and platform adeptness with the ability to learn new systems quickly
• Attention to brand consistency and quality in client facing materials
• Habit of checking work thoroughly before completion

Skills & Attributes

• Client focused mindset with strong follow through
• Ability to translate complex information into clear client ready communications
• Strong prioritization and time management skills
• Problem solver who is comfortable taking initiative and ownership
• Consistent accuracy in documentation and reporting
• Comfortable working cross functionally with multiple teams

Personal Traits

• Reliable accountable and driven to exceed expectations
• Clear communicator who takes pride in accuracy and consistency
• Comfortable in a deadline driven environment and flexible under pressure
• Motivated to grow professionally and contribute to a high performing team
• Self motivated with a strong sense of responsibility and follow through
• Friendly supportive and dependable when working with clients and colleagues
• Committed to delivering high quality experiences and going above and beyond
• Proud to represent a brand that expects and rewards excellence

Compensation & Benefits

• Base salary: $60,000 to $72,000 annually
• Annual performance based bonuses
• Full-time employment with a comprehensive benefits package including health, dental, vision, and 401(k)
• Paid time off and professional development opportunities

Why Join Us?

• Opportunity to play a key role in delivering a smooth and professional onboarding experience
• High visibility role with exposure to Sales Operations and Client Services
• Clear growth path into Implementation Management or Account Management roles
• A culture that values initiative accountability and service excellence

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of client onboarding, implementation coordination, or benefits administration experience do you have?

Experience:

• Project coordination: 3 years (Required)

Ability to Commute:

• Old Bridge, NJ 08857 (Required)

Work Location: In person

Salary : $60,000 - $72,000