Employee Benefits Client Service Representative

Job Description

Job Title: Client Service Representative - Employee Benefits

Department: New Jersey Platform

Location: Iselin, NJ (5 days per week in-office)

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Customer Service Representative - Employee Benefits provides prompt, accurate, and courteous support service to clients and account teams. The ideal candidate should have a background in employee benefits and the ability to develop an excellent rapport clients and carrier partners. Project management and multi-tasking skills are crucial components of this position.

Essential Duties and Responsibilities:

• Monitor incoming member calls and client email accounts receiving customer service requests related to eligibility and claim concerns.
• Assist Account Management Team with day-to-day administrative needs, such as claims and billing resolution, and other service-related items
• Manage benefits enrollment and terminations as needed, including COBRA qualifying event notifications in carrier/vendor portals
• Investigate and resolve complex issues with both carriers and clients, including claims and billing resolution, provider inquiries, provider referral issues and other administrative issues
• Assist with billing audits and reconciliation
• Assist with HRIS/Ben Admin system implementation, renewal updates and testing
• Assist with processes incoming Broker of Record letters, gather new client benefit information, add policy and commission structure to agency management system
• Assist with new carrier and plan implementations
• Review policies and contracts for accuracy
• Responsible for printing/binding of sales and renewal presentations and coordination of enrollment kit orders
• Prepare client mailings, including birthday/holiday gifts
• Assist with organizing client health expos and wellness events
• Schedule and coordinate internal and external meetings
• Create, organize, and maintain specialized, confidential and other office files or filing systems
• Assist other functional areas and agency personnel as time permits
  
  

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Diploma or the recognized equivalent is required
• Minimum of 2 years’ experience in the employee benefits and/or insurance industry
• Minimum of 2 years’ experience in a fast paced, professional office setting
• Previous insurance experience is preferred
  
  

Technology Skills:

• Proficiency in MS Word, Excel, Outlook, Internet, Adobe Acrobat and PowerPoint
  
  

Other Qualifications:

• Strong attention to detail and proofreading skills
• Ability to produce high quality work in a fast-paced environment
• Work as a team member to achieve department goals and overall company goals
• Strong multi-tasking, organizational, communication and grammatical skills
• Ability to take direction and work independently of continuous supervision and stay focused on the project at hand
• A positive outlook and desire to learn and grow with the organization
• Excellent communication skills with the ability to provide clear, concise and accurate information in a written and verbal format
• Strong organizational skills with the ability to prioritize projects according to deadlines and urgency
• Flexibility, willing to “wear many hats” and assist team members in any other capacity relating to client services
  
  

Benefits & Perks:

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Opportunities for Growth
• Parental Leave
• Generous time away
  
  

Pay Details:

The base compensation range for this position is $28 - $33. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
  
  

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.