What are the responsibilities and job description for the HT- Field Support Technician position at OneCloud Corporation?
Description
OneCloud is seeking a skilled Field Support Technician to join our exceptional team. As a leading technology communications company, we offer the opportunity to develop expertise in diverse technology systems while mastering telephony and networking skills. We are constantly seeking the next generation of experts to help us thrive in the telecommunications industry. In this dynamic role, you'll experience the perfect blend of hands-on field work and technical office support while helping us maintain our reputation for superior customer satisfaction. This is a full-time position. Normal workdays are Monday-Friday. Start times may vary if overnight/overtime hours were worked on the previous night. Second and third shift overtime hours are often required. Weekend work is sometimes required.
Join OneCloud and shape the future of telecommunications while building a rewarding career with endless growth opportunities!
Duties/Responsibilities
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Pre-build, configure, and test phone systems and SIP equipment prior to installation.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance to customer’s networking team for various troubles and equipment upgrades.
- Performs other duties as assigned.
- This role is a hybrid of field and remote support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- A company vehicle is provided for work purposes.
Requirements
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
- Voice and data cabling experience.
- Telecom and paging installation and troubleshooting experience.
- Customer service experience.
- VoIP or networking experience.
Physical Requirements
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with valid driver’s license.
Benefits
- Comprehensive Benefits (Health, dental, vision, and retirement plans)
- Competitive Salary
- Innovative Environment