What are the responsibilities and job description for the Support Technical position at OneBonsai?
This is a remote position.The Remote Help Desk Technician provides first-tier technical support to OneBonsai staff across hardware, software, network, or other technology-related matters. This role ensures timely resolution of technical issues, supports configuring and maintaining workstations, and maintains IT asset integrity. The technician will work closely with other IT professionals to ensure a seamless technology experience for all staff.The major responsibilities of this position will include (but are not limited to):Provide first-level technical support to One bonsai staff via phone, email, Diagnose and resolve hardware, software, and network issues Install, configure, and maintain computer systems and applications. Log and track support requests using the help desk ticketing system. Assist with physical relocation and setup of workstations and networking equipment. Maintain and update hardware/software inventory records. Collaborate with IT team members to resolve complex technical issues. Stay current with industry trends and participate in department-sponsored training. Perform any other duties or tasks as assigned or required.RequirementsQualifications: Minimum of 1 years of experience in a help desk or technical support role. Experience supporting Windows systems required; familiarity with MacOS is a plus. High School degree preferred but not required. Familiarity with help desk ticketing systems and remote support tools. Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Customer-focused with a commitment to high-quality service. Ability to work independently and collaboratively in a team environment. Willingness to learn and adapt to modern technologies, software applications, and industry trends. Ability to provide on-call help desk support one weekend per quarter Ability to provide off-hour support when needed during special events, tasks or projectsBenefitsCompensation and Benefits: The full-time annual compensation range for this position is $60,000 – $65,000, depending on experience. In addition to competitive salaries, OneBonsai provides employees with an outstanding benefits package.
Salary : $60,000 - $65,000