What are the responsibilities and job description for the Help Desk Analyst position at OneAPPS Consulting?
OneAPPS is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Title: Help desk Analyst
Location: Denver, CO – REMOTE (Must be Colorado Residents)
Duration: 6 months Contract
This is a remote position but candidate must reside in Colorado.
Job Information:
The Help Desk Analyst will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems. The consultant will provide LAN support and support for computer equipment located throughout the state (2800 desktops, 100 laptops, 400 networked multi-function devices and networked printers) at multiple locations across the state.
QUALIFICATIONS:
- Bachelor's degree or equivalent experience.
- Mobile device support, Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.
Specific Services Required Desktop Services:
- Considerable imaging and deployment experience required.
- Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.
- Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools
- uses diagnostic tools to identify hardware and/or software problems and initiates repair
- rebuilds PCs and reconfigures user specific settings
- installs new software releases of simple to moderate complexity
- coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software
- assists in implementation of network and/or system hardware and software upgrades and/or enhancements
- configures and installs terminal emulation software for host connection
- performs related duties as required.
Apply now or reach out directly for more details.