What are the responsibilities and job description for the Front Desk Coordinator position at One80 Place?
Description
The Front Desk Coordinator for 573 Meeting Street is responsible for working under the direction of the Supportive Services Manager and partnering with One80 Place’s housing staff and clients to support the organization’s mission of ending and preventing homelessness. The position may be the first point of contact for One80 Place clients, visitors and others. This position plays a vital role in creating a warm and welcoming atmosphere while managing client interactions with sensitivity and kindness. This role combines customer service with administrative support to One80 Place staff and clients at 573 Meeting Street.
Work hours: 7:00AM–4:00PM, 7:30AM–4:30PM, or 8:00AM–5:00PM Monday–Friday with a one-hour lunch break.
One80 Place ends and prevents homelessness throughout South Carolina with offices located in Charleston and Columbia. This position will be based in Charleston.
STATUS: Full-Time, Regular/Exempt
DUTIES AND RESPONSIBILITIES:
1. Greet shelter clients, building residents, visitors, volunteers and One80 Place staff in a warm and professional manner.
2. Ensure the front desk and reception area are clean, organized, and equipped with necessary supplies.
3. Handle and distribute incoming and outgoing mail and package deliveries for One80 Place clients and staff.
4. Report maintenance and IT issues and coordinate service requests.
5. Provide basic information about One80 Place services or direct inquiries to the appropriate staff member.
6. Perform other administrative duties as needed to support staff and 573 Meeting St operations.
7. Answer and direct incoming calls to appropriate personnel, taking messages when necessary.
Requirements
SPECIFIC REQUIREMENTS:
1. Minimum of two years’ experience in office administration, property management or a customer service setting.
2. Excellent verbal and written communication skills.
3. Excellent computer skills including basic office programs (Microsoft Office, email, etc.) and equipment (computers, copier, etc.) and the ability to learn and utilize the HMIS database.
4. Demonstrate professionalism in all areas with clients and staff in accordance with the One80 Place employee handbook.
5. Ability to solve problems, prioritize work tasks and utilize critical thinking skills.
6. Ability to relate effectively to individuals experiencing homelessness.
7. High degree of initiative and ability to multitask.
8. Ability to work collaboratively in a team environment and effectively manage relationships with internal and external stakeholders.
9. Exceptional interpersonal skills.
10. Solid judgment and the ability to handle confidential information and situations.
PHYSICAL, ENVIRONMENTAL AND SENSORY DEMANDS:
1. Requires sound mental reasoning, sound judgment, and the ability to respond calmly and effectively in a crisis.
2. Requires corrective vision and hearing to normal range.
3. Requires the ability to move between service locations; ability to lift 25 lbs.
Salary : $53,000 - $55,000