Account Manager, Captives

Oxford is seeking an organized and highly motivated Account Manager to join our growing Revenue Team. This key contributor will serve as a critical link between clients, brokers, and the company, providing exceptional service and support, while reporting to one of our Senior Account Executives. The position requires a proactive approach to client and broker management, handling both new business and renewal policies and servicing needs, and maintaining comprehensive documentation while adhering to important deadlines and regulatory compliance. Ideal candidates are detail-oriented, thrive in a dynamic, client-focused, fast-paced environment, and excel in providing personalized service. We are looking for a motivated individual who is eager to contribute to our company's growth with exciting opportunities and sizeable premiums.

Job Responsibilities

• New Business and Renewal Process Management: Oversee all aspects of the new business and renewal process, including applications, developing loss summaries, pricing indications, quotes, and proposals
• Client and Broker Inquiries: Respond promptly and courteously to all client and broker/producer inquiries.
• Sales Collaboration: Collaborate with the Sales Team to drive new business and retain renewal revenue.
• Policy Coordination: Coordinate with brokers and clients on policy coverage, changes, and exclusions.
• Loss Analysis: Review and analyze Loss Runs from various carriers to succinctly summarize the claims portfolio of an insured.
• Policy Review: Review policies and all related documentation for accuracy and adherence to quality standards.
• Client Assistance: Assist clients and brokers with coverage changes, binders, and endorsements, using each contact as an opportunity to review needs and cross-sell appropriate services.
• Client Retention Initiatives: Work with the teams lead by the Chief Revenue Officer to develop and implement ongoing client retention initiatives.
• Record Maintenance: Maintain accurate and compliant client records, including documentation, communications, and transactions.
• Policy Renewal and Billing: Renew policies following agency standards, verify each renewal’s accuracy, and ensure all renewals are processed and billed correctly. Facilitate corrections as necessary and deliver proposals when needed.
• Industry Knowledge: Stay informed about industry developments, new products, legislation, coverages, and technology to continuously improve knowledge and performance.
• Salesforce Proficiency: Utilize the Salesforce platform for input, documentation, and performing technical tasks to expedite client service and maintain standards of compliance.
• Client Communication: Provide clear answers to clients and/or Brokers for questions received.
• Policy Drafting: Initiate the drafting of policies forms, declarations, notices and endorsements using both ISO and manuscript forms.
• Claims Coordination: Coordinate with the claims department to obtain loss data as needed.
• Artificial Intelligence: Have working proficiency in the acceptable usage and application of various AI tools.

Qualifications and Traits

• Industry Experience: At least 3 years’ experience in captive and/or commercial Property/Casualty insurance required.
• Educational Background: Minimum of an Associate’s degree in a relevant field; equivalent professional experience will also be considered.
• Licensing: Active P&C insurance license or the ability to obtain one within the initial 90 days of employment.
• Insurance Designations: strongly preferred, including but not limited to CPCU, AU, ARM, ACI, etc.
• Customer Service Skills: Exceptional customer service and relationship management skills.
• Communication Skills: Excellent written and verbal communication abilities.
• Technology Proficiency: Proficiency in CRM software, particularly the Microsoft Office Suite (Word, Excel, PowerPoint, Teams). Experience with Salesforce is a plus.
• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with keen attention to detail.
• Multitasking Ability: Ability to multitask and prioritize in a fast-paced environment.
• Team Collaboration: Demonstrated ability to work collaboratively with team members and other departments.

About Oxford Risk Management Group

The Oxford Risk Management Group is a leading provider of captive insurance arrangements. Oxford designs, architects, builds, licenses, manages, and reinsures captives. Oxford is an AM Best A- (XIV) Rated carrier, with our main offices located in Sparks, MD (north of Baltimore). We are a high-performing, highly collaborative team dedicated to professionalism. We value the contributions of every teammate, and respect the diverse voices, thoughts and ideas that each brings to the table. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what’s right.

ORMG is a member of the Arrowhead Specialty division within Brown & Brown Insurance.

Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering comprehensive and customized insurance solutions and specialization since 1939. With a global presence spanning 700 locations and a team of approximately 23,000 professionals, we are dedicated to delivering scalable, innovative strategies for our customers at every step of their growth journey. Learn more at BBrown.com.