Manager, IRD

( 17721 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The In-Room-Dining Manager position is responsible for the daily operations in Room Service. Position directs, trains and assists colleagues to follow standards in the delivery of food and beverage to guestrooms and Private Homes. They will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the experience of the guest. They will strive to continually improve guest and colleague satisfaction and maximize the financial performance in areas of responsibility. They will work with the FB Leadership team to establish trainings and implementing plans that will help the team exceed the departmental goals like LQA/Forbes Scores, meeting budget and ensure good working environment.

Key Duties And Responsibilities

• Supervises, trains, directs, develops and manages colleagues
• Manages all day-to-day operations within the In Room Dining operation to ensure service standards exceed the experience of the guest
• Works with Director of Food and Beverage to create new activations, improve on product offerings, and deliver innovation within In Room Dining.
• Coordinate with the kitchen and other departments to ensure timely and accurate delivery of room service orders.
• Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends
• Ensure compliance with food safety, sanitation and other regulatory Food and Beverage items to include Tips and Service Charges
• Monitor and control inventory, ordering supplies as necessary to maintain optimal stock levels.
• Interact with guests to obtain feedback on quality of service and food within In Room Dining
• Encourages and builds mutual trust, respect and cooperation among team members.
• Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings.
• To assist with any other duties that are required by the member of the management team.
  
  

Skills, Experience & Educational Requirements

• At least 2 years’ experience at a similar level.
• Excellent Communication skills
• Minimum 3 years’ experience in a restaurant or hotel operation with recognized high standards.
• Experience in 5*, upmarket resort would be an advantage but not a requirement.
  
  

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
  
  

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:  

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.   
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.