Director, Human Resources

( 18323 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Director, Human Resources leads day-to-day HR operations for One&Only Moonlight Basin, providing strategic people leadership and operational HR excellence across all aspects of human resources. This position reports to the General Manager and drives the hotel's people strategy encompassing employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness, and colleague engagement while partnering with Heads of Department and Executive Committee to achieve key performance indicators including GOP, LTO, and Colleague Engagement Survey results.

The role manages the HR team while serving as a strategic business partner to operations, ensuring seamless delivery of HR services that support the property's goals and maintain One&Only's standards of excellence. The position balances strategic people planning with hands-on HR operations, ensuring compliance with Kerzner International standards and local Montana labor regulations while fostering a positive colleague culture aligned with the resort's luxury positioning.

Key Responsibilities

Strategy & People Planning

• Produce and maintain hotel People Plan ensuring alignment with property goals and business objectives
• Implement sustainable strategy for seasonality of employment addressing peak and off-peak staffing needs
• Develop annual HR Strategy for property aligned with brand standards and business requirements
• Identify root causes for people-related issues and provide data-driven solutions and recommendations
  
  

Employee Relations

• Ensure disciplinary processes are maintained and fair procedures followed by all Heads of Department
• Maintain 100% compliance with Kerzner International disciplinary and grievance policies
• Maintain open-door policy providing advice and guidance to colleagues on workplace matters
• Train HR team on employee relations processes ensuring consistency and best practices
• Summarize disciplinary actions monthly presenting to General Manager with recommendations
  
  

HR Administration

• Ensure smooth workflow of HR functions including onboarding, offboarding, filing, and payroll administration
• Provide advisory service on HR SOPs, Kerzner International policies, local labor law, and staffing matters
• Ensure full compliance with Kerzner International people processes and deadlines
• Conduct monthly colleague file audits maintaining documentation standards
• Review and check payroll prior to General Manager approval ensuring accuracy
  
  

Recruitment

• Conduct interviews for Supervisory and Head of Department positions
• Maintain 100% compliance with Kerzner International recruitment standards
• Work with VP, Global Human Resources on recruitment of senior leadership positions
• Supervise HR team on line-level recruitment ensuring quality hiring practices
• Review manning levels and recruitment strategies ensuring optimal staffing
  
  

Performance Management

• Ensure departing colleagues complete exit interviews and provide monthly summary to leadership
• Administer probationary review processes ensuring timely follow-up and communication
• Ensure appropriate training for HODs and Supervisors on performance management
• Maintain active Talent Reviews and follow up on Development Plans
• Manage pay increase process coordinating with General Manager and Director of Finance
  
  

Reporting & Analytics

• Provide monthly turnover analyses and statistics to HODs and HR teams
• Maintain records of internal promotions, transfers, and organizational changes
• Complete monthly and mid-month HR finance forecasts
• Update departmental reports providing clear performance overview to leadership
  
  

HR Communication

• Conduct monthly departmental HR meetings with documented minutes
• Maintain colleague communication platforms ensuring accessibility
• Conduct weekly one-on-ones with direct reports and General Manager
• Attend and participate in HOD meetings, Executive Committee meetings, and all-hotel meetings
• Facilitate regular colleague meetings and engagement activities
  
  

Employee Wellness

• Conduct weekly Heart of House walkabouts ensuring maintenance and cleanliness standards
• Organize social and sports activities monthly promoting colleague engagement
• Coordinate wellness events supporting colleague health and wellbeing
• Analyze sickness trends identifying root causes and implementing solutions
• Ensure CSR events take place quarterly connecting colleagues with community
• Monitor colleague dining quality ensuring consistent service delivery
  
  

Payroll & Budget Management

• Ensure payroll submitted to Finance on agreed date maintaining accuracy
• Track holidays, lieu days, and overtime analyzing patterns for staffing optimization
• Review payroll figures with leadership challenging overspending and casual usage
• Prepare annual HR Budget including training, recruitment, housing, and general expenses
  
  

Third-Party Contracts & Housing

• Manage third-party contracts for colleague services including transportation, dining, and accommodation where applicable
• Work with Housing team maintaining colleague accommodation to hotel standards
  
  

Team Management

• Supervise HR team providing leadership, direction, and professional development
• Ensure all direct reports have Personal Development Plans and career progression opportunities
• Maintain effective communication flow across the organization
  
  

Compliance & Continuous Improvement

• Ensure 100% compliance in HR Audit conducting regular reviews
• Coordinate Colleague Engagement Survey action plans ensuring implementation and follow-up
• Ensure Training Manager delivers relevant training aligned with business needs
• Champion HOD training in Recruitment, Capability, Conduct, and Grievance
• Perform other reasonable duties as directed by General Manager
  
  

Skills, Experience & Educational Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field required; HR certification preferred
• 8 years of progressive HR experience in luxury hospitality
• Prior experience as standalone HR Manager or Director in large 5-star resort essential
• Robust knowledge of local labor law and employment regulations
• Proven track record as strategic business partner to operations
• Strong employee relations expertise with complex colleague matter resolution
• Excellent leadership and team management capabilities
• Outstanding communication and influencing skills
• Strong analytical abilities with HR metrics and reporting experience
• Proficiency in HRIS systems and Microsoft Office Suite
• Ability to balance strategic thinking with hands-on operational execution
• Flexibility to work varied hours including evenings, weekends, and holidays as needed
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.