What are the responsibilities and job description for the Customer Support Specialist position at One New Creation?
Customer Support Specialist at One New Creation
Job Overview
One New Creation is adding a Customer Support Specialist to support residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations. The person in this role will help customers resolve questions and service issues through clear, timely support. This full-time position is 100% remote and open to candidates based in Boston, Massachusetts.
Location: Boston, Massachusetts — 100% Remote
Job Type: Full Time
Salary: $46,500 - $54,000 per year
What You'll Be Doing
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
Job Overview
One New Creation is adding a Customer Support Specialist to support residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations. The person in this role will help customers resolve questions and service issues through clear, timely support. This full-time position is 100% remote and open to candidates based in Boston, Massachusetts.
Location: Boston, Massachusetts — 100% Remote
Job Type: Full Time
Salary: $46,500 - $54,000 per year
What You'll Be Doing
- Respond to customer or client questions related to residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at One New Creation.
- Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at One New Creation.
- Resolve routine questions and service issues within policy and escalate complex or unresolved cases across moving, call-center, and logistics operations in this Customer Support Specialist position.
- Follow up on open cases, promised actions, or missing information so customers receive timely updates for the One New Creation team as part of Customer Support Specialist work.
- Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting moving, call-center, and logistics operations in the Customer Support Specialist role at One New Creation.
- Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at One New Creation.
- High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at One New Creation.
- Strong written and verbal communication with a patient, professional, solution-focused approach.
- Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
- Ability to learn policies and service information quickly and explain them clearly.
- Reliable internet access, a quiet workspace, and the ability to work independently.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — Boston, Massachusetts
- Experience level: Associate
- Base salary: $46,500 - $54,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
Salary : $46,500 - $54,000