What are the responsibilities and job description for the Customer Service Assistant position at One New Creation?
Description:
Position Overview
We are seeking a Customer Service Assistant to support customer communications, appointment scheduling, and daily office operations. This role is ideal for someone who enjoys helping others and providing excellent service.
Key Responsibilities
- Assist customers with general inquiries by phone, email, and in person
- Schedule appointments and maintain customer records
- Provide professional follow-up communication regarding appointments and services
- Support administrative and office coordination tasks
- Direct customer inquiries to the appropriate team members
- Help maintain a welcoming and customer-focused environment
Requirements:
- Strong communication and interpersonal skills
- Professional, organized, and customer-focused attitude
- Basic computer skills, including email and data entry
- Ability to multitask and work effectively in a team environment
- Previous customer service experience is preferred but not required