What are the responsibilities and job description for the Lead Customer Service Representative position at One Hour Heating & Air Conditioning of Waterloo, IA?
Lead Customer Service Representative
Are you looking to be part of a team that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results?
Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative. Don’t be fooled by the title. This is a position unlike any you’ve see before!
Along with getting to hang with an amazing group of people that want you to succeed, other benefits include:
- Wages starting at $20/hr with incentives
- Medical & dental insurance
- Paid Time Off Major holidays paid
- Frequent celebrations, meals, events & recognitions
- Company-wide, daily leadership training
What You Will Be Doing:
- Responsible for meeting the quota of calls on the daily schedule.
- Greets all visitors to our building in a way that reflects our companies values
- Takes incoming customer phone calls and books appointments into the system with accuracy.
- Makes outbound calls to fill schedule as needed.
- Helps other team members to achieve common goals
- Manages our Club Membership program.
What You’ll Need to Succeed:
- Microsoft Office experience
- Customer service/phone skills
- Solid organizational skills with a demonstrated ability to multitask
- History of producing quality/accurate results
- Care and concern for other team members as well as external customers