What are the responsibilities and job description for the Fulfillment Specialist position at One Hour Heating & Air Conditioning of Virginia Beach, VA?
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Flexible schedule
Do you love solving problems? Are you fanatical about bridging the gap between a teammate's need and a vendor's solutions? Then our Parts Specialist is the right role for you!
About Us
We are a leading customer service company known for fast, reliable solutions and exceptional customer care. Our teammates rely on accurate, timely parts fulfillment to get the job done right the first time. That’s where you come in. We’re looking for a dependable Fulfillment Specialist to help support our field team by managing and streamlining the flow of parts to ultimately serve the customer!
Job Summary
As the Fulfillment Specialist, you’ll play a vital role in sourcing, tracking, and distributing the parts our teammates need. You’ll handle warranty checks, work with multiple vendors and distributors, and help keep our parts inventory organized and well-stocked.
Key Responsibilities
- Check equipment and part warranties for service jobs.
- Source parts and materials from multiple vendors, distributors, and warehouse locations.
- Communicate with suppliers to ensure availability, accurate pricing, and timely delivery.
- Maintain accurate inventory levels by receiving, stocking, organizing, and cycle-counting parts.
- Fulfill teammate replenishment orders and coordinate timely restocking of service van inventory.
- Track, monitor, and document part orders using our internal systems.
- Work closely with service managers, dispatchers, and technicians to meet daily and weekly parts needs.
- Assist with general warehouse and logistics operations as needed.
Qualifications
- Entry-level role with in-house training.
- No prior experience in parts sourcing/fulfillment is required, although welcomed.
- Strong attention to detail with excellent organizational and follow-up skills.
- Comfortable using inventory software, spreadsheets, and vendor portals.
- Solid communication skills for coordinating with internal staff and outside vendors.
- Ability to prioritize, stay organized, and problem-solve in a fast-paced environment.
Why Join Us?
- Be part of a respected, growing company.
- Competitive pay and full benefits package.
- Great team environment with room to grow.
- Play a key role in supporting field operations and customer satisfaction.
- Be part of a long-tenured team that focuses on customer service and celebrating successes.
Salary : $14 - $18