What are the responsibilities and job description for the Lead Sales/Service Plumber position at One Hour Heating & Air Conditioning of San Diego, CA?
Benefits:
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Benjamin Franklin Plumbing and One Hour Heating & Air Conditioning of San Diego is seeking a high-performing residential Sales/Service Plumber to help launch and grow our plumbing division in San Diego. This is a hands-on field role for a technician who can diagnose problems, present solutions clearly, close work ethically, and deliver an outstanding customer experience. As the department grows, this person will also help train, mentor, and lead future plumbing team members.
This is a working leadership role for someone who is not only technically strong, but also knows how to turn service calls into revenue through excellent customer communication, clear options, and ethical sales execution.
You will be a key contributor in the field — running calls, diagnosing issues, presenting repair and replacement options, and closing work — while also helping train, coach, and develop other plumbers on performance, professionalism, and customer experience.
We are looking for a leader who can set the tone for the team: someone who leads by example, performs at a high level, and knows how to help other technicians improve their conversion rate, average ticket, memberships, and overall customer satisfaction.
What You’ll Do
You will split your time between personally producing in the field and leading the plumbing team.
Field Production / Sales
- Run residential plumbing service calls and deliver an excellent customer experience from start to finish
- Diagnose plumbing issues accurately and develop clear repair or replacement solutions
- Present homeowners with professional options and upfront pricing
- Close work ethically through strong communication, trust-building, and problem-solving
- Promote memberships, financing options, and long-term plumbing solutions when appropriate
- Serve as the standard for workmanship, professionalism, and in-home sales performance
Leadership & Team Development
- Supervise, mentor, and support a team of residential service plumbers
- Coach plumbers on technical skill, communication, service process, and sales execution
- Conduct ride-alongs, call reviews, and field coaching to improve results
- Help hold the team accountable to KPIs including revenue, average ticket, conversion rate, memberships, callback/warranty performance, and customer satisfaction
- Support hiring, onboarding, and development of new team members
- Promote a culture of safety, urgency, accountability, and customer-first service
Operations
- Work closely with dispatch and office staff to improve scheduling, productivity, and profitability
- Ensure accurate documentation in ServiceTitan, including notes, estimates, photos, and completed invoices
- Maintain company vehicle, tools, and equipment in excellent condition
- Assist with escalated service issues and more advanced technical calls as needed
What We’re Looking For
- 5 years of residential plumbing service experience
- Strong in-home plumbing sales experience with a proven ability to present options and close work
- Prior lead plumber, field supervisor, trainer, or sales coaching experience strongly preferred
- Demonstrated success driving revenue, memberships, average ticket, and customer satisfaction
- Ability to coach and develop other plumbers in both technical performance and sales process
- Strong communication skills, professionalism, and leadership presence
- Comfortable using ServiceTitan
- Valid driver’s license and clean driving record
- Ability to pass background check and drug screening
What Success Looks Like
- You personally perform at a high level in the field
- You help increase team revenue, conversion, and memberships
- You raise the standard for customer experience and workmanship
- You become a trusted leader who can help scale Benjamin Franklin Plumbing in San Diego
Compensation & Benefits
- Competitive base pay plus performance-based incentives
- Additional compensation tied to personal production and team performance
- Company vehicle, uniforms, tools, and equipment
- PTO, paid holidays, and benefits
Salary : $125,000 - $200,000