Patient Scheduling Representative

Looking for a role where your voice is the first step in someone’s care journey?

Join our team in Murfreesboro as a Patient Scheduling Representative—where every call you answer helps connect patients to the care they need, when they need it. If you’re organized, personable, and thrive in a fast-paced environment, this is your chance to make a meaningful impact. Plus, enjoy the variety of occasional travel to our Hermitage location as part of a supportive and growing healthcare team.

At Associates in Gastroenterology, we are championing the power of inclusivity and a people first mentality. We hope to improve the human experience – from our patients to our colleagues.

A little about us:

AIG is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.

We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients.

Awesome Perks, Just for You!

• Excellent paid time off for a healthy work/life balance.
• We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
• Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team!

Snapshot of Daily Duties

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences. Update referral and recall entries in practice management system.
• Make decisions regarding safe procedure preparation and scheduling based on physician preferences.
• Provide patients with the appropriate forms, literature, and instruction.
• Monitor wait list and reports for follow up appointments after clinic and endo.
• Occasional backup for front desk during times of breaks, or PTO coverage. 

The Must Haves

• High School Diploma or equivalent required.
• Previous medical office experience, medical terminology coursework preferred.
• Formal training with at least one year experience as medical assistant, medical secretary, health unit coordinator, nursing assistant or similar role.
• In lieu of formal training has at least two (2) years experience involving patient care and is able to demonstrate a familiarity with medication names and purpose, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.
• Must have an active drivers license - and be willing to travel to our sister site location - Hermitage, TN as needed. 

If you're ready to bring your energy, organization skills, and smile to a place that values you—we’d love to have you on the team.

Let’s do great work together—and have some fun while we’re at it!