Medical Customer Service Representative

Ready to grow your skills and love where you work?
Looking for a place where you can build your career and be part of a team that actually feels like a team!

Do you want to work for a company that values respect, integrity, accountability, and leadership? Are you interested in being a part of one of the nation’s leading providers of Gastroenterology care? If so, join us at Gastroenterology Associates of Tidewater and become part of the One GI®, family!

Gastroenterology Associates of Tidewater is seeking a Medical Customer Service Representative to join our team to help drive patient success in our community.

We are searching for a passionate  Medical Assistant to take on the role of a Medical Customer Service Representative to assist with triaging. In this role as a Medical Customer Service Representative you work Full Time, Monday through Friday at our office in Chesapeake, VA. This position provides a great work - life balance as you will not have to work any nights or weekends. You may be required to drive to our Virginia Beach office, as needed.

Who we are!

Gastroenterology Associates of Tidewater is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.

We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients. And you contribution will be integral!

Our commitment to diversity & inclusion:

**At One GI®, we value and actively promote diversity in the workforce at all levels. We strive to celebrate culture and other differences and consider them strengths of our organization.

Awesome Perks, Just for You!

• Excellent paid time off for a healthy work/life balance.
• We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
• Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team!

What you will do:

• Answer and routes call, according to practice standards in an efficient manner (I.e., warm telephone transfer or via the EMR).
• Update basic demographic information when informed of any changes. 
• Obtain, verify, and update health history of patients. 
• Obtain, verify, and update medication list.  
• Manage patient prescriptions as directed by provider. 
• Arrange outgoing referrals as directed by provider. 
• Answer basic patient questions relating to GI conditions, procedures, and medications. 
• Give test results and/or relaying information at the direction of the provider. 
• Review procedure reports to ensure outlined planned is followed.  
• Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions and appointments as necessary. 
• Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider.  
• Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment. 
• Exercise critical thinking skills when assisting patients with chronic disease states. 
• Ability to recognize when a situation is routine, urgent, or emergent. 

What you bring:

• High School Diploma or equivalent required.
• Previous experience working as a medical assistant preferred.
• Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.